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- Third Party Billing Specialist
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Third Party Billing Specialist
Position Number: E01020
Salary for Announcement: The salary range is $37,400 $46,800. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. The above salary range represents the Universitys good faith and reasonable estimate of the range of possible compensation at the time of posting. MSU Denver offers a full benefits package.
Employee Category: Professional staff
Department: Office of the Bursar
Position Summary:
The primary responsibility of this position is to determine the solvency and acceptable payment practices of a company/workforce, various military departments, and other entities that want to sponsor a student's education, and accurately invoice, track, counsel, authorize refunds and resolve issues for all of the third-party sponsors and students.
IND208
Duties/Responsibilities:
50% Third Party Billing Specialist
Determine solvency and acceptable payment practices of a company/workforce, various military departments, and other entities that want to sponsor a students education by paying all or portion of tuition and fee charges. Position is required to accurately manage the population of sponsored students, generate and invoice third-party sponsors, track and apply payments, authorize refunds and resolve issues for all of the third-party sponsors and students each semester.
Responsible for billing and collecting of over $1 million each fall, spring, and summer semesters. Required to manipulate complex sponsor billing software to meet diverse and ever-changing needs of the sponsors and students. Position must be able to reconcile different students accounts by using Banner A/R and manages the receivable for the Sponsor students. Position makes necessary decisions and makes adjustments to waive services charges or collection fees. Responsible to keep records of invoices, payments, receipts, and other important documents
Position must work with the Financial Aid Office to make sure sponsor students are in compliance with federal regulations for refunds. Position is required to research and provide appropriate documentation for the financial aid advisor for review.
This position has the authority to remove a registration holds for sponsored students when sponsors have not paid their portion of the tuition and fees to allow registration for new semester. Monitors the payment status of the student, and when necessary works with the student to identify other payment options.
Position must decide when it is appropriate to refund financial aid or third party payment, which paid student tuition and fees, reverting the debt back to the college until the sponsor pays. Determine the correct amount of the refund and request the credit to be released to the student.
Position is responsible for designing and updating forms to address and accommodate current office policy and procedures for the sponsor program. Must write and update the policy and procedures manual for the sponsorship program.
15% Third Party Billing Specialist Extended Campus: Concurrent Enrollment/ASCENT Program.
Coordinate efforts between South Campus and Bursars Office to manage the Concurrent Enrollment and ASCENT programs. This involves managing a population of students concurrently enrolled in high school and our university, according to the policies and rules of the MOU with multiple school districts in Colorado. Send billing statements per each course to the appropriate school district offices, apply payments, and finalize the contract after the payment was received.
25% Customer Service and Office Operations
Position must understand University rules, state statues, federal laws and Department of Education to provide support for the Office of the Bursar by answering phones and assisting walk-in customers with any questions they may have regarding their student account.
Position must be familiar with all processes concerning the Office of the Bursar, including answering account balance questions, College Opportunity Fund (COF), 1098T, Tuition and fees Appeal, Intuitional Correction, drop dates & deadlines, familiar with payment deadlines and due dates, and providing payment options on both current and past due accounts, including those in collections.
Answer students inquiries and help to resolve complaints or problems with students accounts.
Position is responsible for managing the Bursars office phone system, including one-day return phone call for the departments voicemails.
Position is responsible for managing the Bursars office email account, including one-day response for all inquiries.
Responsible for designing and posting information regarding payment deadlines, balance due holds, collection deadlines, and other announcements on a digital signage.
10% Other
Serve as a proxy to the Assistant Bursar position, assisting in publishing the billing statements to student portal on a monthly basis, assessing service charges, managing Balance Due Holds and Collection Holds on student account, reviewing daily accounting feed, generating automated notifications to students, reviewing and authorizing refunds, and running the collection program.
Required Qualifications:
Bachelors Degree.
Previous record keeping or booking keeping experience.
Preferred Qualifications:
Previous experience in a higher education setting or similar setting
Previous experience in Banner Accounts Receivable and student account collection
Knowledge of compliance issues as they relate to student accounts
Previous experience working with other departments or entities such as a Financial Aid Office to ensure compliance with federal regulations for refunds.
Previous experience managing the day to day operations within an office setting.
Previous experiencing tracking and applying payments, authorizing refunds and/or resolving issues for third-party sponsors and students.
Posting Date: 03/26/2021
Closing Date:
Closing Instructions: Open Until Filled
Special Instructions to Applicant:
IMPORTANT: In order to be considered as an applicant you must apply via the online application system, www.msudenverjobs.com.
References refers to a list of three professional references and their contact information.
Official transcripts will be required of the candidate selected for hire.
To apply, visit https://www.msudenverjobs.com/postings/15767
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