Job Details

Student Affairs Case Manager

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:
March 13, 2024

Application Deadline:

Salary Information:
$58,975 - $73,713

Department:
Dean of Students Office

Job Description:

Madison College is hiring a full-time Student Affairs Case Manager. This position provides support to the core functions of the Dean of Students Office (DOSO), including Student Concerns & Complaints, Student Conduct, Harassment-Discrimination, Title IX & Sexual Misconduct, and Behavioral Intervention. This position is one point of contact for initial assessment and case management for the array of assigned student-related issues referred to the Dean of Students Office. The Student Affairs Case Manager also provides consultation, guidance, and assistance with training for employees working with students of concern and/or who are in crisis by triaging and assessing student behavioral issues and/or concerns and making appropriate referrals to campus and community resources.

This position assists with coordinating and implementing a wide variety of activities/projects of a highly confidential nature using discrete and independent judgment while knowing when to seek clarification. The individual in this position will contribute to multiple concurrent projects, support internal operations and projects, and organize, create, and maintain upkeep of organizational tools to implement and manage efficient workflow in the Dean of Students Office.

This position requires strong organizational, technical, and conflict management skills, the ability to work independently and interact with all levels of the college's diverse internal and external community, and the ability to maintain strict confidentiality and handle information with tact and diplomacy.

Madison College's dedication to promoting equity, inclusion and diversity is reflected in our Mission, Vision, and Values. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Hiring a diverse workforce that mirrors our student population is more than just a commitment at Madison College-it is the foundation of what we are striving to do. Come be part of our great team!

REQUIRED DOCUMENTS (3)

1. Cover letter

2. Resume

3. Response to supplemental questions

As a requirement of this application, please submit a MS Word or PDF document answering the following two supplementary essay questions below. Limit your answers to no more than two pages total.

• Describe your experience engaging with a diverse student body and/or workforce.
• How do you see this position impacting students and employees with varying beliefs, behaviors, and backgrounds?

*Failure to include documents by the first consideration date will result in the disqualification of your application.

Madison College provides a generous benefits package of vacation, holidays, health/vision/dental/life insurance options, and you will be able to participate in the Wisconsin Retirement System (WRS).

This position will be opened until filled, with a first review date of April 14, 2024, at 11:59 pm. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Responsibilities include:

Intake, Assessment, and Case Management: Assesses and responds to student concerns and complaints against a college system, process, department, student, and/or employee by analyzing and prioritizing cases, issuing interim actions, consulting, and providing recommendations to the Dean of Students and/or designee. Manages assigned cases from intake to resolution.

• Participates in investigations of alleged student misconduct (including violations of the Student Conduct Code, Title IX, and Discrimination policies) by conducting interviews with relevant individuals, assisting with report writing, and ensuring communication with all parties involved. Maintains neutrality, integrity, and confidentiality throughout the process. Serves in an unbiased role, delivering comprehensive summaries of findings.
• Serves as a Behavioral Intervention Team (BIT) member and assists with conducting behaviorally based assessments of students to identify and address any personal and academic challenges that may hinder their success. This includes assessing any potential threats towards themselves or others. Provides recommendations on the best course of action to address any behavioral concerns and collaborates with the team to create the BIT agenda and maintain minutes of weekly meetings.
• Captures and manages case information in compliance with college, state, and federal regulations and requirements. Maintains clear and timely case documentation and case outcomes using the case management software.
• Provides consultation to faculty and staff regarding student development, success strategies, student concerns, and classroom management strategies while maintaining student confidentiality. Takes appropriate action to resolve issues with faculty, staff, and students.
• Offers supplementary assistance in managing the DOSO student disciplinary background check procedures and handling requests for student conduct records from external parties such as employers or transferring institutions.
• Participates as a formal committee member responsible for making decisions on student conduct cases.

General Office/Operations Support:

• Acts as a point of contact and liaison for DOSO for assigned internal and external partners. Responds to students, faculty, staff, prospective students, and external audience questions by phone, email, or in person. Provides backup to the processing of the Dean of Students Office's incoming and outgoing mail, including electronic mail. Offers guidance to individual students (i.e., complainants and respondents) regarding their rights and responsibilities.

• Uses electronic database systems (e.g., Maxient) to monitor, manage, and maintain information related to Dean of Student Office-related cases. Provides backup support for converting initial reports to cases and assigning them to the appropriate case manager for address. Enter student/employee case contacts in college record system(s) within 24 hours of contact.

• Make appropriate student referrals to on and off-campus resources (e.g., Counseling, United Way 211).

Education Programming and Training:

• Assists with the development and facilitates activities that support the core functions of the Dean of Students Office (DOSO), which include Student Concerns and Complaints, Student Conduct, Harassment/Discrimination, Title IX & Sexual Misconduct, and Behavioral Intervention.
• Assists with the development and delivery of education and training for faculty, staff, and students regarding DOSO services and resources, such as information about health, wellness, and safety procedures/activities; promotes a positive campus culture and climate; and promotes personal responsibility and awareness of the Student Code of Conduct.
• Contributes to the development of marketing materials and promotional activities.
• Prepares and presents information related to Dean of Students Office resources and activities.

Policy, Procedure and Process Improvement:

• Reviews and provides feedback on organizational policies, procedures, and guidelines.
• Engages in the creation and implementation of objectives within the unit plan.
• Supports program evaluation through methods such as focus groups, surveys, and observations, encompassing the tracking of student outcomes, data collection and analysis, and report generation.
• Ensures the accurate maintenance of official conduct records in alignment with institutional policies and applicable laws.
• Keeps informed on legal and other developments in higher education pertinent to student affairs.

Knowledge, Skills & Abilities:

• Skill in communicating effectively and professionally, both orally and in writing.
• Demonstrated skill in communications and human relations, including students, faculty, and staff of varying social, ideological, ability, economic, cultural, gender/sexuality, and racial/ethnic backgrounds. Ability to work effectively with marginalized populations.
• Knowledge of higher education law (such as FERPA, ADA, Title VI, Title IX, Campus SaVE, and VAWA), student development, and student conduct programs. Ability to analyze and reconcile data from different sources or documents and critically analyze complex departmental operations and policies.
• Excellent listening, problem-solving, and interpersonal communication skills, and experience working successfully in a dynamic environment. Demonstrated experience addressing problems, defining relevant issues, drawing sound conclusions, and making appropriate recommendations.
• Demonstrated knowledge and experience with risk assessment, conflict resolution, de-escalation, and crisis management. Possess the skill to make decisions independently, take initiative, and know when to seek advice or consultation when needed.
• Demonstrated ability to prioritize competing demands and make decisions under pressure. Strong organizational skills, precision, and keen attention to detail. Ability to be flexible and adapt to a fast-paced office environment with a commitment to professional development.
• Ability to collaborate within a team, coordinate work with team members, review the work of others, and maintain appropriate quality and production standards to meet unit goals. Respond promptly and thoroughly to requests from students, staff, faculty, administrators, and community members.
• Knowledge of and ability to learn and use advanced software features, such as Microsoft Office, Maxient, PeopleSoft Student Administration System, Navigate Student Success Platform, CRM, Workday, and Cognos. Ability to learn and retain new information, systems, and processes.

Minimum Qualifications:

Bachelor's Degree from an accredited college or university in a field related to area of assignment or an equivalent combination of education and experience necessary to perform the essential responsibilities of the assigned position.

AND

Two years (4,000 hours) of progressively responsible professional experience in the area of assignment.

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues, please contact us at the HR email HR@madisoncollege.edu or HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Compliance Coordinator, 1701 Wright Street, Madison, WI 53704 (608) 246.5221


To apply, visit https://madisoncollege.wd5.myworkdayjobs.com/en-US/jobsatMadisonCollege/job/Truax-Campus-Madison/Student-Conduct-Case-Manager_R0004987

About Us
Welcome! Thank you for visiting our career site, where Madison College is committed to matching talent to opportunity. We are known for our real-world, smart approach to learning - offering students innovative, high-tech career pathways and college transfer opportunities with more than 150 programs to choose from. Madison College is a great place to work and has been for over 100 years, serving more than 33,000 students in 12 south-central Wisconsin counties. The College offers generous salaries, benefits, and an inspiring work environment. Employees enjoy a culture dedicated to lifelong learning, wellness and inclusiveness.

Take some time and look around - once you've have a chance to explore our current opportunities, apply to the ones you feel best suit your interests, background and experiences. Thereafter, you can keep track of your application status and watch for new opportunities that might be of interest to you.

Along with our competitive wages, check out the benefits that we offer: https://madisoncollege.edu/careers
Learn More about Madison College: https://madisoncollege.edu/about

As part of the application process, finalists will undergo a background check including criminal history, educational verification, and references. Criminal history will not automatically disqualify you from employment. All cases are considered on an individual basis, and the offense will be compared to the position for which you are applying.







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