Job Details

Position Summary

CVS is recruiting for a strong technical lead/application architect for contact center application development. This individual will be the most technical and senior resource on the Contact Center application engineering team. This "hands-on" individual will influence and provide technology strategy, direction, management, and support for the engineering team.

Responsibilities

• Architecting, designing, building, and supporting complex contact center applications that integrate with the different contact center solutions within CVS including, Cisco, Avaya, Five9, Verint, Nice IEX.


• Leading and growing a team of less-experienced engineers


• Staying current with technology trends to effectively manage product portfolio in support of business needs


• Collaborating and driving effective partnerships across the enterprise technology functions to maximize alignment, efficiency, cost optimization and investments, and delivery

Required Qualifications:

• 8+ years of professional IT experience in dynamic roles


• 5+ years designing, leading, and implementing technology projects


• 5+ years experience and track record in application programming and website development


• 5+ years designing, leading, and implementing technology projects.


• 5+ years professional Java experience


• 2+ experience working in an Agile environment


• Ability to coach less experienced resources


• Deep understanding of several of the following languages: Java, Python, JavaScript, Perl, or PHP


• Deep understanding of Git, Jenkins


• Deep understanding of Linux, Windows, VMware


• Deep understanding of Azure and GCP


• A sound understanding of HTTP and REST-style web services is required


• Out of the box problem solving skills, willingness to learn/experiment with new technologies, and build protypes/POCs


• A sound understanding of HTTP and REST-style web services is required.


• Proven Experience with leading complex contact center projects and converting business problems to technical design


• Experience working in an Agile team

• Must have excellent verbal and writing communication skills to communicate at all levels of the organization

Preferred Qualifications:

• Strong experience and project implementation on contact center technology


• Experience working in Contact Center technology for large scale call centers.


• Working experience with some or all the following: Five9 APIs, IVR technology, Verint, Nice IEX, Aspect, Cisco, Avaya


• Experience in automation, DevOps, and associated build /deployment CI/CD pipelines


• 3+ years experience with data architecture concepts and governance, including acting as a design authority for information and data within projects

Education:

Bachelor's degree in Computer Science, Information technology or Electronics/ Communication Engineering or (HS diploma + 10 years relevant experience)