Position Type: Computer and Information Technology
Director of Network Services
Announcement Number STAFF - VA - 22055 For questions regarding this position, please contact: Adam Edelman 406-994-5091 OR aedelman@montana.edu Classification Title Managing Director Working Title Director of Network Services
Brief Position Overview The Director of Network Services is the lead position focused on the design, implementation, and operation of Montana State University's LAN, WAN, and wireless network infrastructure as well as all physical plant associated with MSU's network infrastructure. The position requires expertise in networking technologies and strong leadership skills to manage the Network Services and Communications Wiring teams in support of Montana State University's research, teaching, and outreach mission.
Position Number 4C6927 Department UIT Business Op Division VP for Information Technology Appointment Type Professional Contract Term Fiscal Year FLSA Exempt Union Affiliation Exempt from Collective Bargaining FTE 1.0 Benefits Eligible Eligible Salary Salary range of $88,000 to $94,000, commensurate with experience, education, and qualifications Contract Type MUS Recruitment Type Open
General Statement The Director of Network Services is the lead position focused on the design, implementation, and operation of Montana State University's LAN, WAN, wireless, telephony, and physical network infrastructure. The position requires expertise in networking technologies and strong leadership skills to manage the Network Services team in support of Montana State University's research, teaching, and outreach mission.
Duties and Responsibilities
Ensures the reliable and efficient operation of the local wired and wireless network infrastructure as well as all aspects of the Unified Communications/VOIP services for the entirety of the MSU Bozeman campus.
Manages the Network Services team, comprised of network, wiring, and telephony professionals in the planning, design, implementation, performance monitoring, and overall operational support of all elements of the Montana State network.
Provides technical leadership for assigned projects, which may include network design, equipment ordering, testing, troubleshooting, installation, and implementation of upgrades;
Support for research services and grants as well as classroom technologies.
Responsible for ensuring a resilient routing infrastructure to external networks including the State of Montana; Pacific Northwest Gigapop, Internet2; and other local, regional, and national networks.
Assists the Associate CIO and IT Senior Leadership in budgeting, design, and evaluation of new technology solutions aligned with the University's Strategic Plan and industry best practices.
Provides technical consultation and support to other Montana State University campuses, local Bozeman constituents, Agricultural Research Centers, MSU Extension locations, and other user groups.
Responsible for empowering staff to provide high quality customer service to internal and external customers, establishes team goals, and manages departmental performance.
Clearly plans, documents and communicates project work.
Has experience developing project and operational budgets, also has knowledge of project management best practices to achieve consistent team and project performance.
Promotes/implements standard and repeatable operational processes in accordance with Incident Management and Change Management procedures in coordination with related IT teams.
Other Duties:
This position will interact with management, professional staff, and customers in unit activities that may include policy and procedure development, project coordination, customer service analysis, preparation of special reports, conflict resolution, and problem solving.
Major fiscal and administrative responsibilities include contract reviews, participation in unit budget management, project planning, assisting in strategic planning, providing staff training, and maintaining UIT standards for infrastructure-related products and services.
Policies and procedures of the UIT Network Services and Communications Wiring units are reviewed by the MSU Internal Auditor and the State of Montana's Legislative Audit Division. Montana State University must be compliant with University and board polices, and state and federal law.
Bachelor's degree and a track record of progressively responsible experience in information technology with an emphasis in network systems, or an equivalent combination of education and experience.
At least 3 years in a technical leadership, supervisory or managerial role including budget responsibilities
Demonstrated experience managing large business or enterprise level wiring plants to include Category 5e or 6 UTP cables, and single-mode/multi-mode fiber optic networks
Demonstrated experience in architecting, planning and maintaining secure, highly reliable, redundant, and enterprise-grade LAN/MAN/WAN/Wireless and telephony infrastructures.
Demonstrated experience with IP Voice and Unified Communications technologies, telecommunications TDM to VOIP migrations.
Master's degree in a field related to the position, or an equivalent combination of education and experience.
Demonstrated experience in technical leadership and/or managerial roles in a higher education environment.
Associate and advanced level Cisco networking certifications such as Cisco CCNA/CCNP/CCDP.
Demonstrated experience with Software Defined networking technologies.
Demonstrated experience with Aruba wireless controllers, AP's, ClearPass (AAA, NAC, Guest Access), and monitoring applications.
Demonstrated experience with routing/switching configuration, and troubleshooting Cisco network infrastructure devices including: firewalls, routers, switches, and monitoring applications; experience with VOIP, Unified Communications, and telephony services.
Relevant knowledge of copper and fiber infrastructure, pathways, troubleshooting, installation, and all aspects of physical plant architecture.
The Successful Candidate Will
Experience leading a diverse group of professional-level technical staff; and experience in planning and implementing technical initiatives in an open, inclusive, participative environment.
Knowledge of best practices to secure networks with an emphasis on higher education and use of network security appliances.
Skilled in oral and written communications.
Ability to handle competing demands and maintain high levels of customer service and response.
Ability to manage and develop technical staff in a way which enables the Network Services and Communication Wiring units to function as a team, working toward shared goals where individual efforts complement group efforts.
Ability to engage others in the unit in accepting and developing a customer-service orientation in all aspects of the operation.
Ability to anticipate and resolve technical problems; ability to establish and maintain effective working relationships with others related IT units; and the ability to effectively communicate, both verbally and in writing.
Position Special Requirements/Additional Information This position requires periodic on-call availability and after-hours support.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
Physical Demands This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.
This position has supervisory duties? Yes Number of Vacancies 1 Desired Start Date Upon successful completion of search
Applications will be: Screening of applications will begin on October 20, 2021; however, applications will continue to be accepted until an adequate applicant pool has been established.
Special Instructions Diversity Statement Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.
Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of an individual's race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veteran's status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation. In support of the University's mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.
Montana State University makes accommodation for any known disability that may interfere with an applicant's ability to compete in the hiring process or an employee's ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; recruitment@montana.edu .
In compliance with the Montana Veteran's Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference please complete the veteran's preference information located in the Demographics section of your profile.
