Job Details

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.  

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Responsible for the configuration, testing, maintenance, and delivery of learning technologies. Provides comprehensive, reliable, and relevant learning technologies to faculty, students and staff in support of the academic mission. Provides customer assistance to faculty, staff, and students in support of these learning technologies. Responsible for diagnosing and resolving technical issues and works closely with the internal team, vendors, USG, and KSU application administrators.

KEY RESPONSIBILITIES:
1. Manages daily operation, uses and configures learning systems 
2. Recognizes and resolves the issues that may appear with assigned systems 
3. Responsible for the configuration, testing, maintenance, and delivery of the USG and KSU adopted Learning Management Systems and the integrated technologies 
4. Responsible for the configuration, testing, and management of Online Learning platform(s) for Professional skills and Compliance Training courses
5. Coordinates SIS Student Information data needs and SIS extracts with institutional and USG resources 
6. Identifies, designs, implements, and communicates solutions, opportunities for processes and procedures on the use of learning systems 
7. Researches current technology as it applies to the responsible systems and plan for future initiatives 
8. Analyzes complex or previously unknown system issues 
9. Ensures the integrity of responsible systems 
10. Leads the version updates and testing of new service packs and security patches related to Learning Systems following established changes and management practice
11. Ensures system testing and user acceptance testing is complete, designs test plans, coordinates testing
12. Leads the communication of changes to learning systems to appropriate management and affected personnel 
13. Writes and maintains system documentation 
14. Leads and acts as an internal consultant by analyzing data and recommending solutions to utilize responsible systems 
15. Researches and recommends new technologies and strategies
16. Creates and updates end-user documentation and other resources for students, faculty, and staff 
17. Leads and manages responsible systems projects such as new system implementations  
18. Third-party integrations and  manage Student Information System (SIS) integration
19. Engages with internal and external partners and maintains communication with vendor  support channels to ensure continuity of service 
20. Leads the administrative support for responsible systems 
21. Responds in a timely and professional manner to requests for information 
22. Serves as point of escalation for support issues and leads the troubleshooting efforts for users 
23. Resolves issues relating to system functionality

Educational Requirements
High school diploma or equivalent

Required Experience
Three (3) years of related IT experience demonstrating a progression of dealing with increasingly complex systems

Preferred Educational Qualifications
An undergraduate or advanced degree from an accredited institution of higher education in a related field

 

ABILITIES
Able to adapt quickly to rapid change and shifting project priorities; Able to work in a team setting
Able to learn new learning technology systems quickly
Able to support a positive experience for instructors and students using various learning technologies
Able to produce clearly written training materials
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Able to represent the department on committees and in relevant meetings, working groups, workshops, conferences, and communities

KNOWLEDGE
Knowledge of a variety of learning technologies with a focus on instructional and classroom technologies

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, learning technology systems (LMS))
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.
 

• Standard Enhanced
• Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf