Technical Support Specialist
Technical Support Specialist
University of California Santa Barbara
Job Posting Details
Position Number: 40071813
Payroll Title: BUS TCHL SUPP ANL 2 TX (007359)
Job Code: 007359
Job Open Date: 4/1/26
Application Review Begins: 4/16/26
Department Code (Name): HASC (HSSB ADMIN SUPPORT CENTER)
Percentage of Time: 100
Union Code (Name): TX
Employee Class (Appointment Type): Staff: Career
FLSA Status: Non-Exempt
Classified Indicator Description (Personnel Program): PSS
Salary Grade: STEPS
Pay Rate/Range: The budgeted salary range that the University reasonably expects to pay for this position is $31.91 to $44.45/hr. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $31.91 to $55.03/hr.
Work Location: HSSB 4044
Working Days and Hours: 8:00 a.m.-5:00 p.m., Monday-Friday
Benefits Eligibility: Full Benefits
Type of Remote or Hybrid Work Arrangement, if applicable: Hybrid (Both UC & Non-UC locations)
Special Instructions:
For full consideration, please include a resume and a cover letter as part of your application.
Department Marketing Statement:
The HSSB Administrative Support Center (HASC) is a dynamic administrative unit that supports the academic Departments of Classics, East Asian Languages & Cultural Studies, History, and Religious Studies. HASC provides the following for our four academic departments and affiliated centers: undergraduate and graduate advising and program coordination; financial management of operational, programmatic, and research funds; academic recruitment and personnel administration; and technology support.
Benefits of Belonging
Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC
Brief Summary of Job Duties:
Under the direction of the HASC Director, is responsible for providing a wide range of technical helpdesk services to 100+ faculty, HASC staff, departmental learning labs, research centers, visiting research and graduate students. These services are related to the evaluation, acquisition, use, troubleshooting, maintenance and upgrade of computer hardware and software. Responds to user requests and provides solutions in a timely manner. Supports a wide range of web and database application development, including design and creation of new tools and applications. Responsible for equipment management and inventory. Participates as a member of the HASC Technology Committee.
Required Qualifications:
- Bachelor's degree in related area or equivalent experience / training
- WordPress CMS, Drupal CMS, HTML5/CSS design and development experience
- Experience administering Windows and Mac operating systems, setting up and maintaining AV equipment (projectors, etc.)
Preferred Qualifications:
- Google G-Suite administration experience
- Experience with web accessibility standards and tools such as SiteImprove
Special Conditions of Employment:
- Satisfactory criminal history background check
- UCSB is a Tobacco-Free environment
Misconduct Disclosure Requirement:
As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
"Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
UC Sexual Violence and Sexual Harassment Policy
UC Anti-Discrimination Policy
Abusive Conduct in the Workplace
Job Functions and Percentages of Time:
- 50% Technical Support and Consultation - Serves as contact for incoming help requests regarding hardware, software and network problems, and classroom technology issues. Works with users and departmental support staff to test and diagnose problems. To whatever extent possible, suggests solutions via phone, email or in person. Escalates problems to appropriate helpdesk when first-line support is unable to resolve problem. Provides troubleshooting support for staff, faculty, graduate students and associated researchers in their department offices and labs. Installs and configures new hardware and software. Consults with staff and faculty regarding design and implementation of technologies used in support of instruction and research and coordination with College and campus support services. Supports departmental use of administrative systems, including support of local network printing from College, campus and systemwide applications. In addition to departmental faculty and staff, responsible for the support of ten research centers and audio/visual configurations for lecturers and colloquia in HASC-supported classrooms.
- 40% Website Management and Development - Responsible for the design, development, accessibility, and maintenance of content and functionality of approximately 20 departmental, center and area specific websites using Wordpress, Drupal, PHP, HTML/CSS, and MySQL for all HASC departments (Classics, East Asian Languages and Cultural Studies, History and Religious Studies). Provides training, guides, and assistance as needed, for posting content to department websites. Manages social media access and provides graphic design for departmental events.
- 5% Equipment Management & Procurement - Verifies available funding, and initiates all hardware and software purchases for all HASC departments using Gateway and FlexCard. Procures both IUC and non-IUC funded computer equipment. Provides required back-up documentation to the financial support staff for all IT purchases. Looks for ways to create efficiencies and maximize budgets to benefit all supported departments. Maintains detailed records of all departmental equipment, software inventories and license agreements, and adheres to all audit regulations. Prepares, submits and maintains equipment warranty forms. Assists with completion of departmental annual equipment inventory. Prepares, submits and maintains EIMR's for disposal of old equipment.
- 5% Research, Planning and Development - As a Member of Technology Committee, participates in long-range planning, analysis, goal and objective setting for all departmental technical planning, Assists HASC Director and Departmental Chairs in preparing and submitting annual Instructional Use of Computing (IUC) proposals & advices faculty and staff on instructional technology issues. Attends classes and seminars to increase knowledge and skills. Researches technologies to stay current with changing technology.
UC Vaccination Programs Policy:
As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs.
As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.
For more information, please visit University of California Policy on Vaccinations - https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy
*Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.
Equal Employment Opportunity:
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Reasonable Accommodations:
The University of California endeavors to make https://jobs.ucsb.edu accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Katherine Abad in Human Resources at 805-893-4664 or email katherine.abad@hr.ucsb.edu. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy Notification Statement
Privacy Notification Statement and Notice of Availability of the UCSB Annual Security and Fire Safety Report Disclosures
Application Status: If you would like to check the status of your application, please log into the Candidate Gateway where you applied and click on 'my activities'.
To apply, please visit: https://careerspub.universityofcalifornia.edu/psc/ucsb/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=85329&PostingSeq=1&SiteId=31&languageCd=ENG&FOCUS=Applicant
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