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Teachers Insurance and Annuity Association of America - TIAA

TIAA Senior Systems Engineer

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Position Number: 6963514
Location: Redwood City, CA
Position Type: Computing - Network/System Administration

Senior Systems Engineer The Senior Systems Engineer plays a critical role in the Engineering/Systems Administration team, responsible for planning, implementing, and maintaining enterprise-level operating system capabilities and infrastructure. This position requires expertise in designing, developing, troubleshooting, and supporting software programs and hardware infrastructure for both new product enhancements and the sustainability of current production systems. The role encompasses comprehensive management of operating systems, networks, security infrastructure, utilities, and web resources while ensuring the highest standards of availability, security, and compliance.

Key Responsibilities and Duties Lead incident response, troubleshooting, and remediation efforts for all IT business infrastructure systems, ensuring minimal disruption to business operations Plan, implement, and document systems and infrastructure solutions that align with organizational objectives and industry best practices Manage and monitor all installed systems and infrastructure to ensure compliance with company guidelines, Standard Operating Procedures (SOPs), and Software Development Life Cycle (SDLC) standards Maintain the highest level of systems and infrastructure availability through proactive monitoring, preventive maintenance, and rapid issue resolution Execute infrastructure upgrades, migrations, and modernization initiatives including operating system upgrades, hardware replacements, and virtualization platform enhancements

Technical Competencies Operating Systems: Windows Server environments, Windows 11 deployment and management, virtual desktop infrastructure (VDI) Virtualization: VMware (7.0, 8.0+), virtual machine management, resource optimization Networking: Network infrastructure, switch configuration and replacement, connectivity troubleshooting Security: Multi-Factor Authentication implementation, TLS/SSL encryption, certificate management, security patching Database: SQL Server administration, backup/recovery, performance optimization, user access management Disaster Recovery: DR planning, testing, and execution; Recovery Time Objective (RTO) management Change Management: Experience with formal change management processes, documentation, and compliance requirements Scripting/Automation: PowerShell, batch scripting, automation tools Monitoring Tools: System monitoring, performance analysis, capacity planning

Educational Requirements University (Degree) Preferred Work Experience 3+ Years Required; 5+ Years

Preferred Physical Requirements Physical Requirements: Sedentary

Work Career Level 7IC

*Occasional light travel may be required Required Skills: 3+ years' Experience in systems engineering and/or infrastructure administration or other related technical roles Experience with enterprise-level systems and/or infrastructure management

Preferred Qualifications: Bachelor's degree 5+ years' Experience in systems engineering and/or infrastructure administration or other relative technical roles Proven track record of successful project completion and technical problem-solving Experience with change management processes and compliance requirements preferred Background in security implementations (MFA, encryption, compliance) highly valued Willingness to participate in on-call rotation and respond to emergency situations Flexibility to work outside standard business hours for scheduled maintenance windows and DR exercises Strong written and verbal communication skills Related Skills Business Acumen, Collaboration, Database Technologies Integration, Data-Driven Business Intelligence, Data Management, Inspires Others, IT Business Analysis, IT Disaster Recovery, Prioritizes Effectively, Programming, Story Telling, System Administration, Systems Design/Analysis, Systems Engineering, Technology Solutions,

Technology Systems Anticipated Posting End Date: 2026-03-02

Base Pay Range: $90,400/yr - $122,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). ____________________________________________________________________________________________________

_ Company Overview Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

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