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Teachers Insurance and Annuity Association of America - TIAA

TIAA Technology Incident Manager Analyst-2

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Position Number: 6935556
Location: Charlotte, NC
Position Type: Computing - Network/System Administration

This is a Non-Employee Contingent Worker Role providing services for TIAA's family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties . Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting. The anticipated term of this engagement will be 9 months. This term could be extended based on company business needs.

CW-IT Infrastructure Analyst IV The Technical Lead Infrastructure job manages the installation, configuration, and maintenance of IT systems software and hardware for multi-user server computers. This job meets end user needs by confirming that uptime, performance, resource availability, and security of computers are within established operational guidelines. Under limited supervision, this job manages large-scale projects and is recognized as a subject matter expert in the Technology Infrastructure field.

This role uses their knowledge of computer languages and operations to find and fix problems in computer networks, such as network communications errors, storage problems, and malfunctioning server platforms. Key Responsibilities and Duties Leads the routinely performed analysis during normal IT Infrastructure operation, including on networks, firewalls, servers, operating systems, applications and devices. Oversees the acquisition, installation, and any upgraded computer components and software and planning for service outages and other problems. Approves automation of routine tasks using scripting and writing basic computer programs to address more complex systems software configuration and enhancement. Reviews domain solutions and executes changes in line with the implementation plan. Communicates project, operational, and strategy risks and opportunities to senior management, along with corrective action plans when required. Publishes metrics to qualify and quantify configuration success, and ensures that configuration practices are in compliance with standards. Approves documentation as it relates to domain configuration, routing, processes, and service records. Ensures successful delivery on all project and operational commitments, including quality and timeliness metrics. Coaches, mentors and delegates work to lower level professionals.

Educational Requirements University (Degree) Preferred Work Experience 5+ Years Required; 7+ Years Preferred Physical Requirements Physical Requirements: Sedentary

Work Career Level 8IC

Start Date: 02-Mar-2026 End Date: 31-Dec-2026

Travel Required: No Anticipated Posting End Date: Base Pay Range: $48.70/hr - $77.65/hr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

_____________________________________________________________________________________________________ Equal Opportunity We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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