Visitor Services Specialist
Visitor Services Specialist
Job Summary
The Utah Museum of Fine Arts (UMFA) Visitor Services seeks a highly motivated and dependable
individual to support the team while working in an energetic and collaborative environment. This position is a great opportunity for those looking to further their experience in customer service, communications, and community outreach as well as for those looking to become more familiar and involved with the museum world in general.
The UMFA is the state and the University fine arts museum, serving as a vital cultural resource for Utah and the broader region. Established in 1914, the Museum stewards an encyclopedic collection of more than 22,000 objects representing 5,000 years of human creativity across the globe. Through its exhibitions, programs, and collections, the UMFA advances understanding of the visual arts and their role in shaping and reflecting the human experience.
Under the supervision of the Visitor Services Supervisor the Visitor Services Specialist's primary responsibility is to deliver excellent customer service by welcoming guests to the Museum, maintaining knowledge of exhibitions, events, Museum departments, processing transactions accurately, guiding visitors in the right direction as questions arise, and properly facilitating our public programs.
This position is less than 20 hours per week and may require weekends and some evenings.
Responsibilities
Provides excellent customer service to Museum guestsa. Greets each guest with a friendly face and helpful attitudeb. Ability to multi-task and prioritizec. Accurately process transactionsd. Answers phone and responds to voicemail
Demonstrates museum knowledgea. Responsible for general knowledge of Museum operations and departmentsb. Awareness of current exhibitions and programs and understanding about works in our permanent collectionc. Receives updates via email, reviews general calendar and responds to email correspondenced. Proficient in selling memberships and member benefitse. Assist customers with calendar, exhibition, program and event questions
Maintains a team player attitudea. Accomplish opening and closing tasks both independently and in small teamsb. Receive deliveries; check for accuracy and approve packing slipsc. Restock/check inventory levels of products and suppliesd. Remove all trash and food debris daily
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience). Customer Service Representative, I: Requires little to no related experience.
Preferences
A successful candidate possesses exceptional customer service skills, is a self-starter with a dedication to quality, presentation and cleanliness. Reliability and dependability is a must.Previous experience in retail or another customer driven environment.Multilingual/Bilingual abilities are a plus.
Special Instructions
Please include a list of availability and/or a class schedule.
Requisition Number: PRN16780N
Full Time or Part Time? Part Time
Work Schedule Summary: Assigned shifts vary dependent upon other staff members.Hours of operation: Monday, Tuesday, Thursday, Friday, Saturday & Sunday 10-5 | Wednesday 10-8
Department: 00073 - Utah Museum of Fine Arts
Location: Campus
Pay Rate Range: 13.65
Close Date: 5/15/2026
Open Until Filled:
To apply, visit https://utah.peopleadmin.com/postings/196619
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