System Administrator-Durham
Join Team NCSSM at the #1 rated Best Public High School in America for 2025
CLOSING DATE: Wednesday, July 2, 2025 5 p.m.
POSITION TYPE: Permanent, 12-month, EHRA Exempt Professional Staff (EPS), FLSA Exempt, 1.0 FTE
HIRING SALARY RANGE: $72,000 - $76,810
Hiring salary will be determined based on education, experience, equity, budget, and market considerations.
NCSSM and Information Technology Services (ITS) foster an environment of collaboration across departments and divisions and support community-engaged service and research. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran or national guard. If you are an individual with disabilities requiring accommodations in the application and interview process, please contact us at hr@ncssm.edu.Â
Description of Duties:
Reporting to the Director of IT Infrastructure and Operations, this position will play a vital role in supporting the school's technology operations and infrastructure. The primary responsibility of this role is to provide centralized support for Windows and RHEL servers, systems, applications, and IT-oriented website needs. With a focus on team building, innovation, communication, customer focus, and technical knowledge, the System Administrator will work collaboratively with the ITS team to enhance the school's technology infrastructure and ensure effective and efficient IT operations.
This position will be eligible to be hybrid, with a portion of the work in-person and a portion remote.
Specific responsibilities include but are not limited to the following:
Server configuration, management, and maintenance (institution-wide)
- Configuring new and existing Windows and RHEL servers in a virtualized environment
- Ensuring optimal performance and security of servers through regular maintenance and updates
- Troubleshooting server issues and outages
- Implementing and managing server backup and recovery processes
- Monitoring server resource utilization and capacity planning
- Documenting server configurations and procedures
- Staying current on server and virtualization technologies and best practices
System application administration and support (institution-wide)
- Ensuring the smooth operation and maintenance of systems and applications, including self-hosted, IaaS, and PaaS, to support NCSSM's operations
- Troubleshooting system issues and providing technical support to users
- Implementing system updates and upgrades as needed
- Monitoring system performance and ensuring optimal resource utilization
- Collaborating with other ITS staff to maintain a secure and efficient technology environment
- Staying current with emerging technologies and industry best practices
Website platform support (institution-wide)
- Overseeing the maintenance and troubleshooting of NCSSM's website CMS (WordPress)
- Ensuring website accessibility and security
- Collaborating with web developers and content managers to support website functionality
- Monitoring website performance, indexing, bad links, etc. and resolving any issues
- Staying up-to-date on website platform best practices and technologies
Project management (institution-wide)
- Overseeing the planning, implementation, and execution of relevant IT projects
- Coordinating with cross-functional teams to ensure projects are completed on time and within budget
- Managing project risks and issues
- Monitoring project progress and providing regular updates to stakeholders
- Ensuring adherence to project management best practices and methodologies
- Evaluating project outcomes and identifying areas for improvement
User support (institution-wide)
- Provide technical support and troubleshooting assistance to NCSSM users, including students, faculty, staff, and other constituents
- Resolve user issues and complaints related to access and use of ITS’ supported systems and services
- Assist users with account management and access to various systems and applications
- Install, configure, and support systems for customers
- Provide training and guidance to customers on the proper use of ITS’ supported systems and services
- Create and maintain documentation for user support processes and procedures
- Stay up-to-date on emerging technologies and best practices in user support
Please visit NCSSM-Durham Career Opportunities for more information.
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