Job Details

Public Services & Engagement Specialist - University Libraries - UTK
Knoxville, TN, United States

Job Identification: 3030
Job Category: Library & Museum
Posting Date: 05/16/2025
Job Schedule: Full Time
Locations: 2407 River Drive, Knoxville, TN, 37996, US

Job Description
This position will make significant contributions to the outreach, engagement, and instructional support efforts for Pendergrass Library. They will design and implement various outreach and instructional support initiatives to connect users with the UT Libraries' resources, services, spaces, and collections. This will include the creation of physical and digital media and collaboration with partners across campus and in the UT Libraries. This position will also manage critical tasks for Pendergrass Library, including the management of all procurement and surplus processes. Additionally, this person will collaborate with UT Libraries colleagues to develop and maintain the UT Libraries website. This position requires a high level of decision-making related to the implementation and interpretation of library policies and procedures, including security and student safety as well as addressing any emergency that may arise. This individual must communicate effectively with UT faculty, staff, students, and the public, as well as with UT Libraries and campus partners. They must possess strong multi-tasking skills, the ability to prioritize tasks efficiently, and a commitment to meeting deadlines.


Responsibilities
Public Services

• Works 9:00 AM - 6:00 PM, Tuesday - Saturday (semesters) and Monday - Friday (breaks), which includes opening and closing the library
• Provides in-person and online research assistance to all patrons, including faculty, staff, graduate and undergraduate students, and members of the general public; analyzes users' information needs, determines appropriate library resources to use, and designs research strategies to meet those needs
• Circulates library materials and technologies including, but not limited to, assistance with selection and location, checking out and renewing, adjusting loan periods as needed, placing holds, explaining policies, and inspecting and processing returns
• Manages patron library accounts, including but not limited to adding and collecting library fines and fees and placing and updating requests
• Provides technology support to all patrons
• Interprets library and university policies, procedures, and regulations to staff and patrons, using judgment to create exceptions, as appropriate; mediates and resolves conflicts
• Fulfills Resource Sharing, scan on demand, and library express requests - Fulfills large format printing requests, including consulting with patrons about large format design and printing
• Engages in 3D printing services, including consulting with patrons, operating 3D printing equipment, and staying abreast of Pendergrass technology, policies, and procedures as they relate to 3D printing
• Oversees the facility on Saturdays, ensuring it is safe, secure, and clean; liaises with appropriate campus partners on facility, security, and service issues

Outreach, Engagement, and Instructional Support

• Designs, promotes, implements, and assesses activities to connect users with Pendergrass and UT Libraries' resources, services, spaces, and collections
• In collaboration with Public Services & Engagement Librarian, plans and executes Big Orange Finish Line activities
• Conceives and plans other engagement activities, including ideation, execution, and assessment
• Produces physical and digital media in support of library events, messaging, and instruction
• Creates displays throughout the library that highlight library collections, services, and resources
• Organizes library orientations and tours and collaborate with student ambassadors leading tours
• Collaborates with UT Libraries Marketing & Communications team to develop content and strategies for sharing Pendergrass's story
• Additional outreach and engagement duties as assigned

Library and Departmental Activities

• In collaboration with Business Services Office personnel, orders regular supplies for large format printing, 3D printing, the Seed Library, the computer lab, and general library use
• Compiles and submits surplus requests
• Develops and maintains the Pendergrass website and contributes to the development and maintenance of the UT Libraries website, in consultation with Pendergrass and UT Libraries colleagues and those in the UT Libraries Digital Initiatives department
• Actively contributes to departmental activities, including team meetings, departmental planning, and other Pendergrass, UT Libraries, and university committees and initiatives
• Completes 1-3 hours of professional development each month, totaling 32+ hours/year, to grow and develop skills in areas of job responsibility and library need
• Strives to foster an inclusive and accessible learning environment where everyone feels welcomed and valued
• Regularly works Tuesday - Saturday, 9:00 AM - 6:00 PM (Fall and Spring semesters) and Monday - Friday, 9:00 AM - 6:00 PM (Winter and Summer breaks); may need to work outside normally scheduled hours to ensure library coverage and accommodate the academic calendar
• Other duties as assigned

Qualifications
Preferred Qualifications

• Education
  • Bachelor's degree
• Experience
  • 1 or more years of Library experience
• Knowledge, Skills, Abilities:
  • Technology Support Skills
  • Knowledge of integrated library systems, Ex Libris Alma preferred
  • Knowledge of basic graphic design skills

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.

Work Location

• Knoxville, TN On-site

Compensation and Benefits

• Position Available: August 11, 2025
• UT market range: MR07
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions

To be considered for candidacy, you must submit a cover letter and resume.

About The College/Department/Division

The University of Tennessee Libraries serves as the flagship campus of Tennessee's premier public research university. The University of Tennessee holds the Carnegie Foundation Research 1 designation, granted to doctoral universities with very high research activity. You can learn more about UT Libraries at https://www.lib.utk.edu/about/.

About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!


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