Renewals Territory Representative-Japan
Renewals Territory Representative-Japan
Job ID: 2025-11919
Job title: Renewals Territory Representative
Job link: https://careers-oneidentity.icims.com/jobs/11919/renewals-territory-representative/job
Job location: Japan, Tokyo
Renewals Territory Representative
Category: Sales Inside
Overview
One Identity, a leader in identity security, delivers solutions that help customers strengthen operational efficiency, reduce risk surface, control costs and enhance their cybersecurity. One Identity offers the Unified Identity Platform, with leading capabilities for Identity Governance, Identity & Access Management and Privileged Access Management. The Unified Identity Platform brings together these components to enable organizations to shift from a fragmented identity strategy to a holistic approach. We are fanatically customer focused and are proud to support the most complex customers who have the highest cyber and identity security demands in the world. It's exciting, it's rewarding, it's hard work and offers career and personal growth.
We are currently looking for a Renewals Territory Representative to support our Renewal business. This position will be based out of our Japan office (hybrid) and this is an entry level position on the renewals team with potential for career development.
Responsibilities
The primary responsibility of the Renewal Representative is to maintain and grow revenue with our existing customers. This is inclusive of managing current renewals, upselling prepaid maintenance and reinstating lapsed customers. You will also create strong working relationships with the One Identity sales team other internal teams, to ensure complete customer satisfaction.
Other responsibilities include:
-Ownership for subscription and/or SaaS and perpetual renewals within an assigned territory.
-Run a proactive end-to-end renewal sales cycle with a focus on maximizing ARR (Annual Recurring Revenue) and net retention rates. Inclusive of, but not limited to, quote management, forecasting, negotiations, obtaining purchase orders, and order submission. With a primary focus on ensuring on-time renewal.
-Maximize account growth by identifying upsell, cross-sell, and upgrade opportunities while working the renewal sales cycle.
-Achieve quarterly assigned sales quotas for both renewal and new license (growth)
-Develop relationships with your customer base as a trusted advisor and schedule check points between renewals to ensure high level of customer satisfaction.
-Leverage and build relationships with primary cross-functional resources to achieve results and meet customer needs.Specifically: Field Sales, Customer Success, Deal Desk, and Product Management.-Maintain and update an accurate rolling forecast in your territory. Identify risk early and work with appropriate cross functional resources to determine resolution.
-Follow best practices for internal processes inclusive of: opportunity management, data quality, activity logging, CRM hygiene, quote pricing and forecasting.
-Completion of product training courses as assigned for your territory/business unit will be critical to your success. Ongoing training as technology is updated will be required to ensure knowledge stays relevant for growing footprint within existing accounts.
-Collaborate with other internal teams such as sales support, order processing, tech support, renewal operations, etc, to drive successful outcomes for our customers and internal practices.
Qualifications
-2+ years of renewal or customer success experience, ideally working with subscription and/or SaaS renewals
-Experience with a quota carrying role
-Ability to strategically identify growth opportunities in existing customer accounts
-Strong process management with the ability to enforce strict policies
-Passion for building strong customer relationships, excellent communication and follow-up skills
-Strong organization skills with an emphasis on account and territory management
-Experience working in a fast-paced, rapidly changing environment
For full job description and to apply, visit https://careers-oneidentity.icims.com/jobs/11919/renewals-territory-representative/job?mobile=false&width=1170&height=500&bga=true&needsRedirect=false&jan1offset=330&jun1offset=330
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