- Information Systems Officer
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Information Systems Officer JO 242636
Level: P-3
Duty Station: New York, US
Deadline: 25 October 2024
Org. Setting and Reporting
The United Nations Joint Staff Pension Fund was established in 1949 by the United Nations General Assembly to provide retirement, death, disability, and related benefits for staff of the United Nations and other member organizations of the Fund. The Pension Fund pays benefits in 17 currencies to more than 80,000 beneficiaries who reside in 190 countries, and services more than 140,000 participants who work in the 24 member organizations of the Pension Fund. The Fund has offices in New York (United States) and Geneva (Switzerland) and two liaison offices in Nairobi (Kenya) and Bangkok (Thailand), respectively. The United Nations Joint Staff Pension Fund-Pension Administration (UNJSPF-PA) comprises about 250 staff from diverse countries and cultures, based across four prominent duty stations (New York, Geneva, Bangkok, and Nairobi). We are a career employer offering unique opportunities for growth within the United Nations system. We offer staff competitive benefits, including up to six weeks of annual leave per year, a defined benefit pension plan (not subject to variation of capital markets), parental leave, a comprehensive insurance plan, and flexible working arrangements subject to operational requirements. Our office is located in the heart of Manhattan, within walking distance from the Grand Central Station hub, in a state-of-the-art facility (the One Dag Hammarskjöld building). Visit www.unjspf.org for more details. This position is located in the Enterprise Applications Section, Information Management Systems Service (EAS, IMSS) of the United Nations Joint Staff Pension Fund (UNJSPF). Incumbent reports to Chief of EAS.
Responsibilities
Within delegated authority, the Information Systems Officer will be responsible for the following duties:
- Review/Scoping Requirements, Advise and Development of System.
- Assists in management of the CRM platform and provides technical expertise for projects involving feasibility studies, systems analysis, design, development, and implementation of new, moderately complex systems and/or participates as a member of a development team responsible for major components. Develops and maintains a governance, access, and change management process for the CRM platform to ensure that it remains healthy, scalable, and easily maintainable.
- Fosters development of an efficient solution design; reviews and weighs in on solution design from users, SMEs, and developers.
- Develops detailed system and other functional specifications and user documentation for major systems.
- Provides specialized advice to users, analyzing users’ requirements and translating these into new applications; determines application systems integration and linkage issues.
- Fosters usage of best practices and recommends out-of-the-box solutions where appropriate.
- Manages and guides the work of developers. Integration and Security.
- Develops and maintains computer programs that require integrating many interrelated systems and program elements.
- Ensures appropriate data security and access controls considering local and wide area issues. Guide, Train, Communicate, and Documentation.
- Develops training materials, operating, and user manuals; trains staff in assigned systems.
- Develop disaster recovery plans and ensure appropriate planning and training of those responsible.
- Researches, analyzes, and evaluates new technologies and makes recommendations for their deployment.
- Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc.
- Facilitates communications between Platform Technical Team and Business Units Maintain, Monitor, and Continuous Improvement.
- Maintains, upgrades, or enhances existing system; troubleshoots and provides continuing user support, including resolving complex problems, advising on using new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc.
- Organizes and performs unit and integrated testing, designing and utilizing test bases; assists users in acceptance testing.
- Handles all aspects of contract administration, including establishment of service-level agreements with vendors and chargeback policy for users.
- Provides guidance to, and may supervise, the platform technical team/consultants.
- Serves as coordinator in developing Service Level Agreements (SLAs) between the Platform Technical Team and Business Units or general technology support.
- Maintains and manages the backlog of issues and enhancements.
Competencies
- Professionalism: Knowledge of information technology/information management, particularly in systems analysis, database design and programming. Knowledge of several high-level programming languages and significant exposure to and demonstrated proficiency in all aspects of programming and analysis, including structured/object-oriented design, relational systems, scripting and query languages, document design and management, hardware and software requirements, systems facilities and execution protocols. Strong analytical and problem-solving skills, including proficiency in the development and implementation of systems of moderate size/complexity. Knowledge of interactive systems; good knowledge of organization’s information infrastructure and IT strategy as it relates to user area(s); independently maintains assigned systems and develops innovative approaches to resolve a wide range of issues/problems. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
- Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
- Client Orientation: Considers all those to whom services are provided to be “clients†and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Education
Advanced university degree (Master’s or equivalent) in computer science, information systems, mathematics, statistics or related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree. Knowledge of Change and Release Management for a CRM system is desirable.
Job â€" Specific Qualification
The ServiceNow Certifications or Micro-Certifications in one or more of the following is desirable:
- System Administrator
- Application Developer
- Implementation Specialist in CSM
- AppEngine
- Performance Analytics
- Integration Hub
Work Experience
A minimum of five years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems or related area is required. A minimum of three years of hands-on experience in configuring, developing and technical maintenance activities with a major CRM software (such as ServiceNow, Microsoft or Salesforce) is required. Experience with configuring or developing functionality in ServiceNow is desirable. Experience in Integrating CRM software with other systems and applications such as Active Directory, HR Systems, other applications, and monitoring tools etc. is desirable. Experience in configuring CRM components such as forms, lists, fields, user interfaces, notifications, business rules, workflows is desirable. Experience with Reporting and Analytics module of a CRM, including report & dashboard development is desirable.
Languages
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required; and knowledge of French is an desirable. Knowledge of another official United Nations language is an advantage.
For more information on how to apply, please follow:
https://careers.un.org/jobSearchDescription/242636?language=en
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