Job Details

Thank you for considering The Research Foundation for SUNY in your search.

About The Research Foundation for SUNY:

The Research Foundation for The State University of New York (RF) is the largest comprehensive university-connected research foundation in the country.

Our mission is to provide talent, services, and technology that empower SUNY to research, innovate, and transfer discoveries that transform the world's knowledge economy.

Our vision is to make SUNY the best place for faculty, students, and staff to research, innovate and solve the world's most pressing problems.

The RF serves SUNY by providing essential administrative services that enable faculty to focus their efforts on educating students and performing life-changing research across a wide range of disciplines including Artificial Intelligence, Clean Energy, Biotechnology, Longevity, Substance Addiction, Nextgen Quantum Computing, Environmental Health, and Resiliency. We work with the academic and business leadership of SUNY campuses to facilitate research and discovery by administering sponsored projects and delivering intellectual property and technology transfer services that fuel innovation and move ideas and inventions to the marketplace.

The RF is committed to diversity, inclusion, and a working environment that enhances productivity creates personal and professional opportunities, unleashes everyone's full potential, and fuels innovation. We hold the organization and each other to the highest standards of integrity, accountability, and ethical behavior.

Visit www.rfsuny.org and connect with us on Facebook, Twitter, and LinkedIn. Learn about SUNY at www.suny.edu.

Job Description:

Function and Scope

Reporting to the Vice President of Information Technology Services and CIO, this position will manage the day-to-day IT operations, manage infrastructure as well as manage the external technology vendor relationship which supports the IT services the RF provides. The incumbent will also play a crucial role in the analysis, design, implementation, deployment, and operations of our security and hardware/software systems.

Duties

The Associate Director of Information Technology Operations, Infrastructure & Security duties include but are not limited to:

• Develop strategic direction by participating in planning processes to align technology investments with current and future business objectives.


• Maximize effectiveness and minimize costs related to enterprise-wide IT operations. Develop and encourage strong collaborative working relationships with campus, SUNY, and RF stakeholders to ensure technology solutions support business needs.


• Oversee the daily operations of the IT Operations team to ensure the availability, reliability, and security of mission-critical business applications including Cloud and On-Prem infrastructure (storage, virtualization, servers, communication systems, Networks - LAN, WAN, VPN, Firewalls, and applications), security configuration, backup administration, service level monitoring, system and performance monitoring, and incident management.


• Architect infrastructure to meet high availability and redundancy of mission-critical business applications.


• Manage IT vendor(s) procurement and inventory of hardware (computers, servers, network equipment, etc.) and warranty renewal.


• Manage IT vendor(s) and IT Operation team to ensure a high level of customer service is provided to key stakeholders in all areas of user technology services including, but not limited to, computer hardware and software needs, network support, disaster recovery, training and documentation, data center services, email, phone system, data-voice-video communications, workstation and printer services, and service desk requests.


• Partner with the Information Security team to implement, assess and operationalize information security controls.


• Organize and lead the disaster recovery testing and planning as it pertains to technical systems.


• Collaborate and manage relationships with DBA Operations, Business Analysts and Development teams, and external technology vendors to achieve high-performing IT teams.


• Manage budget and costs of technology pass-through costs, data centers, and other IT infrastructure.


• Provide after hours and weekend support as needed.

Requirements:

Education/Experience/Skills

• Bachelor's Degree in computer science, information systems, or management or business-related field with 5 to 7 years of progressive experience in IT operations, security, and support. An equivalent combination of education and experience is acceptable.


• Experience in IT Service Management (ITSM) and Vendor Management is required.

PREFERRED QUALIFICATIONS:

• Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems.


• Strong interpersonal skills and ability to effectively communicate with teams across the entire organization.


• Excellent leadership and decision-making skills.


• Experience in effectively and proactively addressing security gaps/risks.


• Experience in Vendor Management and Stakeholder engagement.


• Experience drafting RFPs and evaluating proposals related to ITS solicitations and actively participating in vendor negotiations.


• Demonstrates Understanding of Network architect, IP Routing Protocols & Cisco configuration.


• ITIL certification.


• Experience with security regulations like NIST, SOC2 Type2, and HIPAA.


• 5 years experience in a supervisory or management role.


• Experience in managing IT outsourcing, and service level agreements (SLA).

Compensation for this position: The starting compensation for this role is between $125,952 to $159,775. The starting pay will depend on a variety of factors that may include but are not limited to experience, education, training, and certifications.

Additional Information:

As an Equal Opportunity / Affirmative Action Employer, The Research Foundation for SUNY will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex, pregnancy-related conditions, reproductive health decisions, childbirth or related medical conditions, sexual orientation, gender identity or expression, transgender status, age, national origin or ancestry, marital status, familial status, citizenship, physical and mental disability, prior arrest or conviction record, genetic characteristics/genetic information, predisposition or carrier status, domestic violence victim status, military status or service, veteran status, or any other characteristics protected under federal, state or local law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Review of applications will begin immediately and continue until the position is filled.

The Research Foundation for the State University of New York is not an agency or instrumentality of the State of New York. Employees of the Research Foundation for the State University of New York are not state employees, do not participate in any state retirement system, and do not receive state fringe benefits. The Research Foundation for the State University of New York operates under a contract with The State University of New York and receives no directly appropriated state funding.

Application Instructions:

Applicants interested in applying MUST submit the following documents to our website:

1. Resume/CV
2. Cover Letter

After submitting your resume/CV, the subsequent pages enable you to upload your cover letter and additional documents.

Returning Applicants can Login to your RF SUNY Careers Account to review your application.