Who is Equifax?
Equifax is a leading global data, analytics and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, we have also challenged ourselves to do better to help our customers live their financial best.
Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.
The perks of being an Equifax employee within the Client Implementation team?
Our people are important to us and we are devoted in ensuring that lives outside of work are supported and a successful work-life balance is achieved. We offer additional leave days as we recognise the importance of taking time out, whether that's to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program.
Our leadership team fosters a culture of ownership, they will lead, coach, mentor and listen. We support one another to feel confident to speak up and hold each other accountable to work with integrity.
What you'll do:
The Implementation Analyst will provide end to end support and guidance for onboarding of small to medium clients to specific products and services offered by Equifax. In this role you will also provide technical and business support to Equifax's API channel, support the Sales and Product teams with customer inquiries/issues across various platforms and take part in training on new platforms and transformation journeys from existing API to a new API.
Every client we work is different, every project is a learning opportunity, now with exposure to Google Cloud Platform with training available.
What are we looking for?
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Minimum 2-3 years' experience in a similar role -
Excellent communications both written and verbal -
Strong background in troubleshooting -
Basic knowledge of XML, JSON, REST Services -
Proven ability in working in a fast-paced environment where priorities are changing
If you have good experience with Technical Troubleshooting and Customer service, then we may look to train you up in API's and the associated tools. However, it would be good to have a foundational understanding of these tools.
Extra points for any of the following:
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Experience working within Financial Services -
Business Analysis and/or Project Management related qualifications -
Experience around REST API and familiarity with Cloud concepts
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Accountable -
Confident -
Curious -
Team player -
Trustworthy -
Positive -
Dedicated
At Equifax, there is no such thing as the 'perfect candidate'.
Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us.
Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience, and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it.
However, you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life's pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
For US Applicants
If you'd like more information on your EEO rights under the law, please view our EEO Policy Statement, EEO is the Law Declarations, and Nondiscrimination Provision.
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.
Equifax participates in E-Verify and Right to Work (English and Spanish).
To apply, visit https://careers.equifax.com/en/jobs/job/j00130203-client-implementation-analyst/?source=APPLICANT_SOURCE-3-231
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