Equifax is hiring a End User Support Technician for a fast paced call center supporting multiple lines of business with 250 Full Time Employees and up to an additional 350 Contract Workers (as needed based upon business volume). Must be able to work overtime on evenings and weekends as needed. Expected to carry a cell phone when off work in case of emergencies (normally related to a server or network appliance issue).
What you'll do
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Provide Level 1 and Level 2 end user software and hardware support. -
Document requests, incidents and user queries, and monitor solution processes. -
Provide basic training and operational services to end users. -
Prepare software distribution packaging and automation for remote locations.
What experience you need
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Windows OS troubleshooting -
PC/Laptop hardware troubleshooting and repair -
Ethernet and WiFi troubleshooting -
Working knowledge of DHCP, IPv4, DNS -
Active Directory - at the very least know what Active Directory is and how to use it to reset passwords, view user account permissions, and search for computer accounts
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Mac OS troubleshooting -
Network print services troubleshooting -
Multifunction Printer hardware troubleshooting -
Voice over IP/soft phone troubleshooting
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life's pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
For US Applicants
If you'd like more information on your EEO rights under the law, please view our EEO Policy Statement, EEO is the Law Declarations, and Nondiscrimination Provision.
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.
Equifax participates in E-Verify and Right to Work (English and Spanish).
To apply, visit https://careers.equifax.com/en/jobs/job/j00133926-end-user-support-technician/?source=APPLICANT_SOURCE-3-231
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