This ad is expired.
Program Manager
Program Manager
Location: Scotts Valley
Job ID: 30910
JOB POSTING
NOTIFICATIONS
* This position is being filled at both TCHL PROJECT MGT PROFL 5 (JobID: 30910) and TCHL PROJECT MGT PROFL 4 (JobID: 30911). Applicants are encouraged to apply for the position level you are best qualified for, if in doubt please apply for both.
UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.
Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.
INITIAL REVIEW DATE (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
The IRD for this job is: 02-28-2022
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
DEPARTMENT OVERVIEW
Information Technology Services (ITS) is the campus innovation nexus that supports and amplifies the value of research, teaching, learning, and digital experiences at UC Santa Cruz. We are a group of diverse, enthusiastic people who produce extraordinary results that foster a campus climate where employees feel a sense of belonging.
Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, ambitious, kind, and deeply committed to inclusive excellence.
We aspire to operate in an Agile and Lean fashion. Our goal is to continually improve our service quality, experience, and value to our constituents. We care deeply about creating a diverse, high performing organization through recruiting while developing highly talented, well-rounded, staff. We invest in career paths and career development, devoting a significant amount of resources to skill and professional development for our staff.
ITS promotes two areas for skill growth:
1. Developing generalizing specialists by focusing on technical depth and breadth
2. Growing service and product expertise
More information can be found at https://its.ucsc.edu
JOB SUMMARY
Note: Two positions are available from this recruitment.
The Program Manager applies wide-ranging experience to guide projects, up to and including the most complex educational and technical requirements and processes with campus-wide impact. Uses advanced operational concepts and targets to resolve highly complex issues.
Guides projects and regularly works on issues with little or no campus precedent where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Primarily deals with programs and proposals with broad impact across the function, research initiative, program and / or organization. Develops and oversees the implementation of new programs and processes. Considered a subject matter expert on campus and/or often recognized as an expert externally in the industry.
Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues / problems without precedent and / or structure. Will guide programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of self-governance. Provides guidance to subordinates to achieve goals in accordance with established policies. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules.
This position will be guiding the cross-divisional team overseeing the transformational UC Santa Cruz Degree Audit reinvigoration and renewal initiative. The initiative is a top campus priority in support of the campus goals for Student Success and to Improve Efficiency, Effectiveness and Resilience. The initiative will result in degree audit capability for all undergraduates for all majors, minors and colleges; automating the process of choosing which degree requirements are completed and which remain, up to and including all pathways for completion of the degree.
The initiative will, by the start of fall 2025, provide students an intuitive user interface through which they can access accurate and complete degree progress/completion information; and advisors and curricular analysts an intuitive user interface through which they can access individual and summary/multiple student degree progress/completion information.
The Degree Audit Initiative is a cross-divisional standardization of academic policies and processes that will support increased efficiency for department staff and will be a transformation in how the campus and its 17,000+ students, 75+ academic advisors, 100+ programs and 50+ academic units work in terms of process, policy, and technology, all in the support of student achievement.
APPOINTMENT INFORMATION
Salary Information: Salary Range: $123,600 - $175,000/year. Salary commensurate with skills, qualifications and experience.
No. of Positions: 2
Benefits Level Eligibility: Full benefits
Schedule Information:
- Full-time, Fixed
- Percentage of Time: 100%, 40 Hours per Week
- Days of the Week: Mon-Fri
- Shift Includes: Day
Employee Classification: This is a Career appointment
Job End Date: None
Work Location: TBD
Union Representation: Non-Represented
Job Code Classification: 000523 (TCHL PROJECT MGT PROFL 5)
Travel: Never or Rarely
JOB DUTIES
40% - Strategic Program Management
- Initiates and guides program direction related to the campus implementation of new enterprise systems; coordinates with key stakeholders to scope and plan campus support for process design and reengineering, system configuration and testing, integration, process and system controls, workforce training and transition, change management leadership and communications.
- Establish and maintain project presence among campus executives, management and staff; provide high-level briefings for campus senior stakeholders, including the Chancellor and CP/EVC; actively engage executive sponsors and business-process stakeholders in project planning, development and delivery; develop clear direction in regards to project targets and approach.
- Develop and deliver accurate program/project status reports on a regular basis; actively communicate program/project status to project stakeholders and leadership, sponsors and stakeholders; provide campus-wide communications as needed.
- Participates with high-level organizational or program leaders in strategic thinking and planning in the policy domain. Proposes, guides and/or participates on policy, strategy and planning committees and working groups.
- Makes high-level contacts of a sensitive nature, internally and externally, requiring discretion and diplomacy in order to negotiate with or persuade stakeholders to adopt the proposed solution or program/process recommendations.
- Develops proposals and recommendations to guide and support a broader strategic direction for the organization / initiative.
35% - Project Implementation and Operations
- Has overall project management responsibility. May lead a team of technical project management professionals. Assembles and leads large project teams, develops detailed project plans and schedules and monitors budget and resources. Guides project activities with the goal of completing the project on schedule and within budget constraints.
- Interacts with senior internal and external personnel. Oversees the project from initiation through delivery including system integration, project and campus communications, interaction with vendors and managing risk.
- Oversees all aspects of large projects from initiation through delivery including system integration, project, and campus, and community communications, interacting with vendors and managing risk.
- Guide project from initiation through the delivery of solutions, interfacing with internal and external stakeholders; apply advanced-level project administration capabilities to guide project managers and staff in on time/on-budget project implementation and effective project communications.
- Leads and provides strategic or tactical planning to all workstreams: requirements, process transformation and standardization, fit/gap and solution-ing, technical system design and configuration, testing, communication, change management and training.
- Develop detailed project plans including scope, deliverables, milestones, tasks, dependencies, resource requirements and schedule; identify roles and responsibilities of key project resources and stakeholder groups.
- Proactively manages and resolves matters related to project priorities, resources and quality; resolve issues that impact project budget, timeline, and/or delivery.
- Applies project management techniques, up to and including the most complex and advanced, to independently perform research and studies at the campus-wide level. Regularly directs analyses to choose approaches, sources of data, methods, techniques and evaluation criteria to obtain project results.
- Regularly leads analyses selecting approaches, sources of data, methods, techniques and evaluation criteria to obtain project results.
- Manages the project management process for products and services with broad, campuswide scope. Directs and analyzes project proposals and reports.
- Provides analyses for complex budget, funding, financial, or academic data, systems and resource projects working closely with internal and external constituents.
- Resolves stakeholder communication needs and develop a communication plan and process to ensure that these needs are met; Monitor and report on project progress; Present reports on progress as well as problems and solutions to stakeholders as needed.
25% - Management and Supervision
- Leads program hiring, resource utilization and performance management to deliver expected outcomes; provide coaching, mentoring and ongoing feedback related to staff, expectations and progress.
- Accountable for the supervision of assigned project managers and technical and functional staff; proactively manages personnel matters in collaboration with campus Human Resources. Acts as the lead to project team members in order to facilitate adherence to project schedules and to resolve technical problems. Assigns and monitors work of systems analysis and program staff, providing technical support and direction.
- Negotiates contracts, hires and manages temporary, highly skilled contract professionals.
- Effectively manages fiscal resources while adhering to University policy; conducts analyses of proposed spending to determine value proposition.
- Establish and collaborate with governance groups and service and project managers to establish project roadmaps; review new and existing IT products and service plans, and conduct customer research to support changing business needs within a matrixed environment.
- Improve Efficiency, Effectiveness and Resilience in support of enterprise-wide campus programs and strategic initiatives.
ITS Security Statement
Information Technology positions are responsible for the security of UC Institutional Information and IT Resources. The incumbent is required to follow all applicable information security policies, procedures, and standards to maintain minimum standards of information security for data, systems and applications. Supervisors are responsible for making sure their staff have appropriate security skills and qualifications, and complete all appropriate and required security training.
REQUIRED QUALIFICATIONS
- Bachelor's degree in related area and / or equivalent experience / training.
- Typically 5+ years of experience managing an information technology organization.
- Demonstrated ability to organize interdepartmental or multi-institutional activities with the goal of completing projects on schedule and within budget constraints.
- Demonstrated experience in directing large project teams.
- Demonstrated ability to apply project management techniques and to perform research and studies for internal department and external campus, medical center or Office of the President constituencies.
- Requires highly effective organization, management and program and project management skills.
- Possesses highly effective written and verbal communication skills to convey technical information in a clear and concise manner.
- Proven ability to establish priorities, goals/objectives and timelines.
- Ability to work in a collaborative manner to achieve results.
- Demonstrates ability to delegate and oversee assignments to ensure successful and timely completion as well as to obtain the cooperation of others within and outside the unit.
- Requires thorough conceptual and planning skills.
- Deep understanding of best practices in project management discipline required.
- Strong knowledge and understanding of service delivery principles.
- Knowledge of how programs relate to other business strategies and initiatives.
- Thorough knowledge of subject area sufficient for strategic planning, technology assessment and direction.
- Experienced in leading change management activities and managing their impact across the unit or department.
- Demonstrated skill in managing and working with technical staff.
- Ability to understand the process involved to adapt, integrate, and modify existing programs or vendor-supplied products for use within the technical environment.
- Provides leadership, guidance, education, policy development on a significant policy domain or program and represents the organization to external constituencies.
- Participates with high level organizational or program leaders in strategic thinking and planning in policy domain.
- Proven ability to identify policy issues of importance to the organization / initiative which frequently cross organizational lines and require research of state and national organizations; develops appropriate analytical and procedural framework for addressing the issues.
PREFERRED QUALIFICATIONS
- ITIL.
- Certified Scrum Master.
- Lean.
- Professional Certification in a related area.
SPECIAL CONDITIONS OF EMPLOYMENT
- Selected candidate will be required to pass a pre-employment criminal history background check.
- The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
- Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
SAFETY STATEMENT
All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
HOW TO APPLY
Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.
EEO/AA
The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=30910&PostingSeq=1
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
jeid-18a0f68d7f334545a418402a1dd4b90f
