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Financial Contact Management Agent
Financial Contact Management Agent
Overview
CNH Industrial is an international leader in industrial goods. We provide farmers with innovative technologies to help them feed a growing world population, and we assist in building and rebuilding cities and infrastructures, all with future-proof powertrain solutions. With our Case IH, New Holland Agriculture, Case and New Holland Construction, and FPT Industrial brands, and comprehensive solutions for financing and aftermarket services, we're driven to meet the needs of our customers.
Compensation & Benefits: We offer competitive pay with multiple benefit (medical/dental/vision) options to meet your individual needs. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include: paid parental leave, life insurance, volunteer time off and much more!
The Financial Contact Management Agent will assist customers with financial account inquiries. This team member will provide outstanding service to dealers, merchants and customers via first call resolution with timely, accurate, and consistent responses.
The ideal candidate will be located at our Racine, WI OR New Holland, PA office.
Responsibilities
- Answer incoming telephone calls in the Call Center and provide guidance and resolution to the caller
- Assist retail customers with online self-service website navigation, troubleshooting and profile information
- Demonstrate good judgment and professionalism in responding to and handling requests for account maintenance. Such requests may include: address/phone number changes, removal of debtor, collateral substitutions or transfers of contract
- Demonstrate sound decision-making skills and protect the company's interests when negotiating and initiating financial changes to retail accounts
- Connect with retail customers, dealers, merchants, third parties such as insurance companies and lenders, other internal customers and management
- Identify cost savings opportunities and upline process and procedural changes for approval which include departmental and project related tasks
- Provide outstanding service to all internal and external customers to maintain customer retention and dedication
- Assist in crafting new or updating procedures and workflows
- Ensure compliance with all SOX, company policy, procedure, and all regulatory requirements within the department
Qualifications
- Bachelors degree and 2+ years of customer service related work experience within an office setting
- OR Associates Degree and 4+ years of customer service related work experience within an office setting
The Preferred Candidate will have:
- Financial/Banking Customer Service experience
- Typing 50 words per minute
- Ability to work flexible schedules with Rotating Shifts between 8AM-5PM AND 9AM-6 PM
To apply, visit https://careers-cnhind.icims.com/jobs/18580/financial-contact-management-agent/job?in_iframe=1
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