This ad is expired.
inContact Contact Center Cloud Engineer
inContact Contact Center Cloud Engineer
Why Guaranteed Rate is the BEST Place to Work
Guaranteed Rate is one of the largest retail mortgage lenders in the United States. Headquartered in Chicago, the Company has 7,500 employees in 400 offices across the U.S., and is licensed in all 50 states and Washington, D.C. Since its founding in 2000, Guaranteed Rate has helped hundreds of thousands of homeowners with home purchase loans and refinances and funded more than $59 billion in loans in 2020 alone. The company has cemented itself as Positively Different by introducing innovative technology, such as the world's first Digital Mortgage, by offering low rates and by delivering unparalleled customer service. Honors and awards include: Top Lender for Online Service for 2018 by U.S. News & World Report; Best Mortgage Lender for Online Loans and Best Mortgage Lender for Refinancing by NerdWallet for 2021; HousingWire's 2020 Tech100 award for the company's industry-leading FlashClose SM technology; No. 3 ranking in Scotsman Guide's Top Retail Mortgage Lenders 2019; Chicago Agent Magazine's Lender of the Year for five consecutive years; Chicago Tribune's Top Workplaces list for seven consecutive years. Visit rate.com for more information.
What Makes Our Team Awesome
We are a gritty group of passionate technologists on a mission to dominate the mortgage world!
The Information Technology Team within Guaranteed Rate passionately and consistently puts our customers first. We are building the latest technology to help create the best mortgage experience on the planet and get your mortgage, your way, anytime, anywhere. Whether that is improving our digital mortgage platform, automating loan coordination and underwriting processes, or building out the latest marketing and customer engagement platform, we're doing it all. We build high performing, self-organized, cross functional agile teams that operate with minimal hierarchy. Information Technology team members hold self and others accountable and live and breathe the tenets of autonomy, mastery and purpose.
Who You Are
NICE inContact contact center cloud engineers are responsible for providing technical expertise and delivery of inContact cloud contact center implementations, integrations, discovery sessions and knowledge transfer for Guaranteed Rate.
What You Do
In this role the primary responsibilities include (but are not limited to):
Conducting discovery sessions, integrating multiple dissimilar environments, and implementing leading edge technologies.
Collaborate with business to understand their vision, value and client experience and develop and deliver a next generation Cloud Call Center Platform to meet that vision
Investigating complex technical issues and working with partnering personnel to resolve complex issues.
Using agile methodologies, partner with product managers and product owners to understand business needs, gather requirements, provide technical direction and develop solutions to deliver the desired customer experience.
Provide third tier support for internal support organizations to troubleshoot and resolve complex implementation and production issues.
Experience implementing proof-of-concepts and pilots quickly to support vendor evaluations.
Ability to prioritize work affectively and meet tight deadlines when required.
Ability to partner with professional services resources to understand and implement new technologies, frameworks, and architectures.
Basic understanding of Test Driven Development (TDD), Acceptance Test Driven Development (ATDD), Behavior Driven Development (BDD), unit testing and test automation.
Ability to manage multiple projects of varying size and technical complexity
Provide clear and accurate documentation as well as provide training to other Guaranteed Rate team members as needed
Ability to work within the entire suite of Contact Center solutions: ACD, skill-based routing, call recording/screen recording, speech analytics, IVR, NLU, chat, workforce management (WFM), etc.
What Makes You a Perfect Fit
Bachelor's degree in engineering, computer science, or related field preferred.
Minimum 3+ years technical, hands-on experience with focus on various digital technologies and solutions including NICE inContact (CXone) and/or GenesysCloud (PureCloud)
A passion for technology and helping people solve problems and a thirst to learn new and innovative technologies, regardless of vendor or technology.
Strong knowledge and application of Agile Methodologies.
Other Useful Details
Employee Type: Full-Time
Location: Remote
To apply, visit https://www.rate.com/careers/open-positions?JOBSHAREWCZZRJVY4FKDERZDZTYQCIF6PDWFRY4UU77DJULE3GDYUQPCBNCV474CCIVBECKMLPHRK6W2IYGQ2BQVM4LSXAXJ2Y5ZPGVECQOA
Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.
jeid-473943eba5694d42a77de01637af8406
