Position Type: Computer and Information Technology
Technical Support Specialist
JOB DESCRIPTION: Position Summary The Technical Support Specialist is primarily responsible for providing technical on-site and remote support to employees. Position Responsibilities may include, but not limited to:
Support of RBG applications including RAS (Route Accounting & Settlement) software, selling delivery, routing & dispatch, surveys, Print Shop, and iPad solutions for various location(s)
Network configuration & problem solving in Windows, Apple, and Citrix environments
Support and troubleshoot local hardware issues related to WYSE bricks, laptops, iPads, printers, selling and delivery handhelds, and print pads
Manage technical vendors contracts through local management and corporate IT
Asset management of location end-user devices (mobile, desktops, and laptops)
Procure, manage, maintain, trouble shoot cellular and mobile devices
Work with IT Service Center on support issues with high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members
Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system
Ability to effectively work with business users and corporate IT to insure technical solutions meet business requirements
Assist business and Corporate IT with training employees on existing or new solutions
Provide onsite assistance for any RBG acquisitions and integrations
Provide testing on new or updated applications; help implement, deploy, and support corporate wide solutions
Required to work in a collaborative team environment with the ability to communicate and coordinate with the business and all areas within the IT function
Support WiFI coverage for applications such as Dematic
Required Skills and Experience:
High school diploma or GED.
Minimum of 2-3 years experience with desktop support.
Strong understanding of information systems and business processes.
At least 2 years experience supporting end users and systems, both on-site and remotely. Examples of some of the systems that the candidate will support are XP, Win7, OSX Leopard and later, Citrix, MS Products, Managing MS Exchange 2007/2010 and A/D accounts.
Ability to work with little or no supervision from direct manager.
Ability to work in a fast-paced, highly technical environment.
Demonstrable strong Customer Service experience.
Any other duties as assigned.
Excellent verbal and written communication skills.
Proficient in Microsoft Office.
This position must pass a post-offer background and drug test.
Preferred Skills and Experience:
Experience with IBM iServer (AS400)
Experience with automated voice pick applications
Experience with RBG programming language
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Drug Free Workplace.
As an Equal Opportunity Employer, Reyes Holdings companies will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government. Drug Free Employer.
Gender equality is a state of equal ease of access to resources and opportunities, irrespective of gender. It manifests when males and females can work towards the same goal and neither gender is criticized or condemned or seen as being too competitive for it. Read more