Technical Onboarding Analyst - Customer Experience
What you'll do:
This position is responsible for understanding customer usage and needs relative to AAB applications/systems and providing technical support for AAB applications. Responsibilities include design, development, support, and maintenance of AAB applications/systems. The position works closely with division leadership, sales officers, Operations and directly with clients to evaluate/develop features/enhancement and drive adoption. Position is responsible for system rollouts and/or migrations, and training staff and clients.
The position provides AAB leadership with analysis and recommendations to improve and enhance applications/system. Additionally, ensuring all systems support the needs of our customers, Operations and Sales team, while always maintaining a balance of efficiency, product feature functionality and compliance/control.
Communicates across organizational units within IT and with managers and functional administrators in support of the execution of the technology. The employee participates in application development activities.
What we are looking for:
Duties and Responsibilities
- Develop needs analyses of potential projects, identify potential solutions and vendors, create requests for proposals, coordinate evaluation of proposals, and facilitate decisions.
- Prepare project scope and develop project plans, including project tasks, resource allocation, timelines, and deliverables.
- Design and carry out implementation process. Anticipate problems and resolve issues where conflicting needs and solutions surface.
- Revise plans and process as needed to respond to unanticipated problems, and minimize negative consequences to priority needs.
Benefits you'll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, paid vacation and excused absence time, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.
To apply, visit: https://westernalliancebank.wd5.myworkdayjobs.com/WAB/job/Chandler-AZ/Technical-Onboarding-Analyst---Customer-Experience_R1359
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email firstname.lastname@example.org or call (702) 252-6257.