Systems Engineer, DevOps
UltiPro Job Code
Director, IT Engineering and DevOps
Date Last Revised:
Title IV Position:
Purpose of the Position:
The Systems Engineer, DevOps is responsible for the systems implementation and management of IT cloud systems in support of day to day 24x7 IT operations. The Systems Engineer is responsible for assisting in the requirements gathering, designing, testing, implementation, operational support, and re-engineering evaluation for enterprise technical solutions at UMA.
The Systems Engineer reports to the Director, IT Engineering and DevOps
Provides technical leadership, hands-on implementation skills, and extensive troubleshooting skills for complex infrastructure and day to day IT operations support of operating system and application issues.
Efficient in quickly accessing and appropriately escalating technical concerns.
Proactively troubleshoots and implements solutions to ensure that all cloud systems, products, and services meet organization standards and end-user requirements.
Proactively plan and implement remediations for potential performance issues within the cloud infrastructure.
Ability to participate in a rotational 24/7 on call responsibility
Ensure the safety of Information Systems Assets and to protect systems from intentional or inadvertent access or destruction.
Proactively monitor cloud environments to ensure proper scaling.
Train team members on aspects of cloud implementations, maintenance, and controls.
Keep apprised of new trends in technology with inclusion of best of breed products for UMA in both Cloud and On-Prem solutions.
Provide knowledge transfer for implementation and troubleshooting of corporate cloud technologies.
Serves as a liaison or technical resource for others in IT or to partners within other business units.
Participate in documentation and planning of business continuity procedures to ensure smooth failover of the datacenter to alternate locations including cloud infrastructures.
Assist in conducting periodic testing of UMA business continuity processes and review of business units plans to verify technology related needs.
Effectively communicate with both technical and non-technical staff as appropriate.
Assist in developing IT standards and procedures for cloud implementations.
Participates in IT Security assessments, risk analysis and reporting.
Responds to requests for information on IT company policies, practices, guidelines and standards.
Weighs business needs against other concerns and articulates issues to management.
Develops and documents standard configurations, build and support processes and FAQs.
Support Institutional Initiatives
Keep current on institutional goals, objectives, and progress
Engage in institutional sponsored activities and initiatives as appropriate
Lead with courage in support of change initiatives that impact organization
Manages and assists in coordinating efforts between departments within UMA
Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.
Work Experience, Skills & Abilities:
Bachelor's Degree in Computer Science or other technical field, or relevant work experience.
Minimum 2+ years' experience implementing IaaS, PaaS, and SaaS solutions in a cloud environment
Minimum 2+ years' experience performing diagnostics and capacity planning with IaaS, SaaS, and PaaS products
Minimum 2+ years working in a DevOps environment
Minimum 2+ years implementing cloud and on premises solutions utilizing CI/CD processes
Minimum 3+ years' experience in supporting day to day IT Operations on premises and cloud
Minimum 3+ years' experience implementing and migrating enterprise – wide systems to cloud infrastructures
Minimum 3+ years' experience with AD, DNS, DHCP, IIS
Minimum 2+ years' exposure working with Active Directory
Minimum 3+ years creating scripts for automating process improvements
Strong understanding of enterprise systems, application integration and the ability to quickly learn new software solutions
Ability to demonstrate knowledge or past skills adhering to federal and/or governmental compliance requirements and regulations.
Ability to demonstrate troubleshooting skills systemically, documentation of issues and working problems proactively out of the environment.
Proven senior troubleshooting skills with cloud infrastructure, and disaster recovery methodologies
Strong knowledge of VBScript, PowerShell, or other scripting / integration languages in a Cloud and Windows 2012+/Windows 7+ environments
Working knowledge of DevOps processes, procedures and best practices
Working knowledge of CI/CD implementations
Working knowledge of Microsoft Azure cloud services is required
Working knowledge of Active Directory, Group Policy, Networking, Security and Windows Server, and other Microsoft, and third-party enterprise technologies
Excellent customer service and work prioritization skills.
Experience developing and adhering to operational processes and procedures.
Ability to write operational and application documentation.
Strong attention to detail, analytical, and problem-solving skills.
Team player, flexible and able to work in a fast-paced environment with changing requirements.
Strong sense of urgency and desire to work in a fast paced, high-growth organization.
Establishes and maintains effective inter-departmental working relationships with all constituents within the IT department, technical and non-technical customer contacts.
High level of commitment to success, attention to detail and work ethic
Strong knowledge of information technology infrastructure and networking
Works well independently with moderate supervision.
Quick learner and self-starter.
Able to professionally communicate in verbal and written English
Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Skype and Microsoft Teams
Able to support a diverse and inclusive work environment
Microsoft Certifications (MCSE)
Minimum 3 years' experience in designing/documenting (Visio)/deploying/testing business continuity plans for corporate cloud infrastructures
Minimum 3 years' experience maintaining systems deployed in private and hybrid cloud configurations
Minimum 3 years' experience working with Active Directory Federation Services
Minimum 3 years' experience administering Microsoft Office 365
Knowledge of ITIL framework, Strict Change Management, and Quality Assurance
Office Environment/Call Center
Up to 10% of travel required - Valid Driver's License required
Flexibility to work evenings and weekends as needed.
Requires long periods of sitting at a desk working on a compute
Requires ability to travel
Requires occasional bending, stooping and squatting
Requires occasional lifting of up to 10 lbs.
Our institutional values are shaped and validated by our employees. They describe how we strive to operate and are the standards of behavior we look to embody.
ACT WITH INTEGRITY
We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our employees, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.
CHAMPION STUDENT OUTCOMES
We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students' educational and career success. We excel at building our students' confidence and empowering them to reach their full potential.
COMMIT TO EMPLOYEE SUCCESS
We are committed to our employees' success and to each other's success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our employees for their contributions to the organization and to our students.
PURSUE RESULTS WITH PURPOSE
We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.
HAVE FUN. BUILD ENERGY
Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.
WORK AS ONE
We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.
This job description is intended to be an accurate reflection of the current position. It may not include every job responsibility. Job duties may fluctuate based on needs of the business. UMA reserves the right to revise the job or require that additional or different tasks be performed.
I have read and understand all the responsibilities and accountabilities in my job description. This job description is a tool used by me and management to help assess, evaluate and provide guidelines and expectations for the position named herein. I understand that it is not a contract and it does not constitute any guarantee of future employment.
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