Job Details

CVS Health
  • Position Number: 5218598
  • Location: Boston, MA
  • Position Type: Facilities Management

Position Summary

As a Manager, Digital Product for chat and conversational AI in our chat Mobile app team, you will report to the Lead Director, Product Management and lead a cross-functional team of Engineers, and designers.

You will reimagine how we engage patients across all channels through chat and Conversational AI. . You will help us to build next generation of products for chat . You will be responsible for creating CVS's chat product roadmap for Mobile App, collaborate with engineering/design/various other product teams, evangelize the latest and greatest technology trends in NLP.

You are responsible for team backlog development and prioritization, program increment (PI) planning, maintaining conceptual integrity of features/components, contributing to and refining the general product vision, and supporting product overviews and demonstrations.

A Brief Overview
Contributes to product development by leading the development and enhancement of chat products or services. As a part of the cross-functional team, collaborates with design, engineering, architecture, operations, and other team members using agile practices. Provides clarity and deep understanding of product vision developed and communicated by senior product leaders to deliver upon the product roadmap for chat.

What you will do

  • This individual is experienced and skilled to lead a digital product development team for a new or existing digital product or experience

  • They are responsible for team backlog development and prioritization, program increment (PI) planning, maintaining conceptual integrity of features/components, contributing to and refining the general product vision, and supporting product overviews and demonstrations. They share accountability with the Engineering Manager for the delivery of outcomes by the team.

  • This individual will identify, revise, and socialize team KPIs to achieve defined OKRs. They will develop feature-level measurement plans, report on core product metrics, and contribute to Epic-level analyses, as necessary.

  • This individual will work closely with Engineering, Design, other members of the team, and sometimes business stakeholders

  • Collaborates and coordinates with other team product leads to ensure delivery of a cohesive and complete solution.

  • Ensures that stories and other backlog items, plus identified dependencies, are entered and maintained in the work management tool (i.e., Rally).

  • Understands and drives the identification of customer needs and pain points through partnership with CX, UX, and design to integrate the results of usability testing and end-user feedback to refine features and improve the customer experience.

  • Writes and refines backlog items and provides input for testing through well-written user stories with thorough acceptance criteria.

  • Leads backlog refinement sessions with team members that support this work and provides sufficiently detailed feedback on completed user stories to ensure expected quality has been achieved by validating that the story meets acceptance criteria

  • Frequently refines the Team Backlog in preparation for and participation in Planning Interval (PI) Planning and Iteration events.

  • Supports testing, deployment, release, and post-release activities. They will work directly with the Engineering Manager and others to optimize the working team model and ensure alignment across higher level or epic requirements

  • Compiles and reports frequent, impactful insights that guide the team toward the highest-value outcomes and supports the team to achieve iteration goals ensuring the team has visibility to why their work is valuable.

  • Collaborates with the team to produce and support the PI system demo and presents to program stakeholders.

  • Identifies and revises team KPIs to deliver product OKRs, socializes progress and consistently reinforces objectives. Use real-time access to performance data and interprets data trends to identify issues quickly, and develop new insights and hypothesis.

  • Develops feature-level measurement plans that include various success metrics. Contributes to Epic-level analysis process as necessary

  • Drives critical updates and status for Core Product Metrics (Visits, Success Rates, etc.), Health & VALET metrics (Site Speed, Crash Rate, API Performance, etc.), and Customer Feedback (App Rating, Quantum Metric, Medallia, etc.) and/or other appropriate metrics.

  • Seeking feedback, continuous growth, etc? Reinforcing the culture

  • Partners with the Engineering manager and team to continuously improve practices: Strives for fast learning, gains fast customer feedback, assesses the results, and adjusts accordingly.

Minimum Qualifications

5+ years of experience in digital product management or development, preferably in a retail, healthcare, digital or regulated business setting.

3+ years of Agile processes, such as scrum, Kanban, and/or the Scaled Agile Framework (SAFe).

1+ years of experience with defining Speech, NLP, or Conversational AI systems.

1+ years of experience with Mobile App experience launching iOS and Android products.

Preferred Qualifications

Ability to effectively work on teams within a highly collaborative environment.

Healthcare experience

Master's degree


BS Degree or Equivalent Work Experience.