Job Details

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University of California Santa Cruz
  • Position Number: 2040449
  • Location: Santa Cruz, CA
  • Position Type: Instructional Technology and Design

Instructional Technology Specialist

Location: Santa Cruz
Job ID: 12482

Initial Review Date (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit. 

Initial Review Date (IRD):  11-19-2020

Dept Marketing Statement
Information Technology Services (ITS) is the campus innovation nexus that supports and amplifies the value
of research, teaching, learning, and digital experiences at UC Santa Cruz. We are a group of diverse,
enthusiastic people who produce extraordinary results that foster a campus climate where employees feel a
sense of belonging.

Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for
people who are deeply curious, hard-working, ambitious, kind, and deeply committed to inclusive excellence.

We aspire to operate in an Agile and Lean fashion. Our goal is to continually improve our service quality,
experience, and value to our constituents. We care deeply about creating a diverse, high performing
organization through recruiting while developing highly talented, well-rounded, staff. We invest in career paths
and career development, devoting a significant amount of resources to skill and professional development for
our staff.

ITS promotes two areas for skill growth:

1. Developing generalizing specialists by focusing on technical depth and breadth

2. Growing service and product expertise
The Faculty Instructional Technology Center (FITC) provides enterprise solutions and support for the
creation, delivery, and management of instruction in person, online, and in mixed modalities. The FITC is a
primary resource for instructional designers, instructional technologists, faculty, and staff seeking solutions to
achieve instructional goals.

The FITC provides service management and support for the campus LMS (Canvas) and related third-party
applications, the campus media storage and serving service (YuJa), the use of Zoom for instruction, the
campus Student Experience of Teaching Surveys service (Blue), accessible instructional technology, and
management of media creation and editing studios, faculty lab, and active learning classrooms.

Position Summary

This position requires an interdisciplinary approach involving many areas of information and instructional technologies and user experience.  Applies professional concepts, department/unit and campus/OP policies and procedures to resolve a variety of complex issues related to instruction. Applies knowledge of instructional best practices to provide faculty support and technical support for UC Santa Cruz' enterprise collaborative learning environments. 

This position is functionally aligned with the ITS Experience unit. As such,  the position will be responsible for providing UX design feedback to the instructional tools team and may participate in larger UX improvement processes in ITS as they relate to instruction. This unit may also provide UX review of instructional resources not managed by the tools teams, such as custom faculty created tools, or tools that faculty may employ in the service of instruction.

Assists instructional designers and instructors in applying technical solutions to achieve learning goals. Technical professional with knowledge in the overall fields of software applications, enterprise solutions and instructional technology and recognized expertise in specific areas, including learning management solutions, webcasting, distance learning, student engagement tools, media production, and accessible technologies. 

This position will support Learning Tools Interoperability (LTI) integrations as well as Application Programming Interface (API) with Canvas and applications such as Google Education Suite. In collaboration with the Tools Team, interfacing with vendors of instructional tools for instructor support or other user issues that may arise. Documentation for use of all instructional tools adopted by UC Santa Cruz. 

This position requires advanced knowledge of teaching tools adopted by UCSC, those commonly used by universities, as well as emerging tools. Ability to recommend audio and visual equipment, to set it up, and to test it (including teaching instructors on how to use it, and troubleshooting). This position will be an expert in Canvas, and will support for routine tasks in Canvas such as Quiz creation, People management, placement of assets such the OE Week Zero module or the Course Design Template; extensive support and training for the technical aspects of teaching with Zoom (e.g., pre-loading breakout rooms, using new features such as High Fidelity Audio or slide-based virtual backgrounds); engagement in training with UCSC Online Education on the use of instructional tools; some light editing of media, and definitely knowledge of tools like Camtasia and Screenflow. 

The person in this role provides direct support to faculty, staff and students for instructional technology including, but not limited to, learning management systems such as Canvas, online proctoring solutions, video-conferencing, video and audio streaming services, file sharing, and collaboration tools.

This position is responsible for the technical aspects of the delivery of online, blended, and technology-enhanced courses. You will routinely engage in the following tasks in support of those courses: Troubleshoots issues with technology, both hardware and software, for instructors, students, and staff; tests and maintains technology systems necessary to the delivery these courses. Evaluates, recommends and implements new instructional technologies; and, assists with developing, maintaining, and updating training materials and resources in various delivery modalities.

Pay, Benefits, & Work Schedule
Salary Information: $70,000-$85,000/annually. Salary commensurate with skills, qualifications and

No. of Positions: 1

Benefits Level Eligibility: This position is eligible for Full benefits

Schedule Information:
Full-time, Fixed
Percentage of Time: 100%
Average Hours Per Week: 40
Days of the Week: Mon-Fri
Shift Includes: Day

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: None

Job Duties
40%- Direct Faculty Support
Provides direct faculty consulting services including response to tickets related to the LMS (Canvas) or other
instructional tools (such as YuJa, Gradescope,, daily drop in hours, support via email or other
communication tools (e.g., Slack)

25%- User Experience
Participate in the UX team stand-ups and be a subject matter expert for UX design for instructional tools.
Maintain an understanding of accessibility standards anda apply those standards consistently.

20%- Instructional Support Community of Practice
Work with the Instructional Tools team, UCSC Online Education, Center for Innovations in Teaching and
Learning, and Divisional LITS as part of a community focused on the common goal of supporting the
instructional mission of the campus. This may involve participation in Slack, daily standups, attending or
presenting at routine community knowledge sharing events.

10%- Professional Development
Engage in continual self improvement through the community of practice and more formal professional
development opportunities.

5%- Additional Support
As needed, provides secondary support for the Active Learning Classrooms, media studios, and lab facilities.

0%- ITS Security Statement
Information Technology positions are responsible for the security of UC Institutional Information and IT
Resources. The incumbent is required to follow all applicable information security policies, procedures, and
standards to maintain minimum standards of information security for data, systems and applications.
Supervisors are responsible for making sure their staff have appropriate security skills and qualifications, and
complete all appropriate and required security training.

Required Qualifications
  • Bachelor's degree in related area and / or equivalent experience / training.
  • Broad knowledge of various areas of IT.
  • Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software.
  • Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent/related functions.
  • Thorough knowledge of business and process analysis functions. Knowledge of the design, development and application of technology and systems to meet business needs.
  • Demonstrated testing and test planning skills.
  • Ability to write technical documentation in a clear and concise manner.
  • Familiarity with data quality and governance issues and requirements.
  • Understanding of project management and service management principles.
  • Experience in incident response and digital forensics, including data collection, examination and analysis.
  • Thorough understanding of rich media production methods and equipment.
  • Ability to create content using rich media production methods.
  • Experience with standard Productivity tools, including PowerPoint, Keynote, Word, Excel.
  • Ability to create training programs, including workshop development and delivery.
  • Experience effectively interacting with students, faculty, and staff of varying social, cultural, economic, and educational backgrounds.
  • Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization.
  • Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
  • Requires excellent written and verbal communication skills.
  • Works independently and as part of a team.
  • Demonstrated problem-solving skills.
  • Ability to learn effectively and meet deadlines.
  • Ability to work independently on complex technical projects as well as on a team of technical professionals and departmental decision-makers.
  • Knowledge of intellectual property (IP) restrictions, Copyright and Fair Use, FERPA, ADA, S508 policy and law.

View full job description and access on-line application:

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

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