Position Type: Computer and Information Technology
Job Title: Applications and Support Specialist Reports To: IT Manager Department: Business Solutions and Analysis
Salary: $57,000 $59,000 per year
Job Overview: Are you a tech guru that thrives when working with a team? We need someone that can execute expert level problem solving using critical thinking methodology. We are looking for someone that can think outside the box. Someone that can improve existing workflows and create new ones. Already an expert in Microsoft 0365 business applications? That's what we are looking for! Someone with a blackbelt solving complex problems, providing exceptional end user support, and experience handling projects. You'll be a vital part of our team, handling diverse responsibilities and driving ZTERS technology initiatives forward. If you're ready to take on new challenges and make a significant impact, we want to hear from you!
Traits we are looking for to Join ZTERS!
A passion for your craft and dedication to improvement.
Learning is one of your strongest motivators.
Positive attitude when working with people.
Can bring high energy and excitement every day.
Is creative and challenges conventional thinking.
Dedicated to finding the best and most efficient solutions to problems.
Toolbox
Leverage Microsoft O365 (Admin Center, Exchange, Power Apps, Entra, and Azure) to provide top tier solutions.
Ability to create workflow diagrams and define improvements to workflows.
Solve L2 escalated hardware, network, and software service tickets from our Level 1 Support within our ticketing system.
Experience with VPNs and how to troubleshoot connection related problems.
Detailed and accurate recording keeping.
Experience managing computer equipment via inventory system.
Create structured internal software procedures and user guides when needed.
Ability to work within a project management platform to manage workload assigned.
Can work within deadlines and time sensitive tasks.
Experienced in troubleshooting workflow process (Critical Thinking)
Qualifications:
Bachelor's degree in IT, Computer Science, or related field, or equivalent experience.
Preferred experience with the following applications: ClickUp, ConnectWise, FreePBX, Rainforest, KnowBe4 and ChatGPT.
Able to lift 20-40 pounds.
4-5 years of industry experience
Working Conditions:
Fulltime In-office 7am-4pm
May require travel when needed.
Weekend Rotation with support staff.
Benefits:
401(k)
Dental Insurance
Health Insurance
Vision Insurance.
PTO Accrued Time
Onsite 6000sq Gym Access
Company Sponsored Events
Quarterly Bonus Plan
ZTERS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.