Job Details

North Carolina School of Science and Mathematics
  • Position Number: 5344239
  • Location: Durham, North Carolina
  • Position Type: Computer and Information Technology

Join Team NCSSM at the #2 Best Public High School in the U.S.

Description of Duties:

  • Device acquisition, management, and support:

  • Regular procurement of, and recommendations for, computing devices and peripherals for the institution across both physical campuses and online programs.

  • Asset management, inventory oversight, and responsibility for surplus.

  • Imaging, deployment, updates, regular maintenance, and support for our fleet of institutionally-owned equipment.

  • Windows and Apple device management (NinjaOne and Jamf Pro, respectively).

  • While primarily a tier 2 and 3 level of escalated support for systems, including institutional and BYOD, and must be able to provide all tiers of support, tiers 1 through 3, for all constituents.

  • Write and maintain documentation for the larger community, and carefully document internal processes and procedures.

  • Assist in the IT onboarding of new NCSSM-Durham employees. Assist in account management processes for that campus.

  • Manage systems and provide operational support, including systems administration and troubleshooting of software, hardware, and other issues, for school-wide applications, spanning both physical campuses, including but not limited to:

    • Google Workspace

    • SIS (Blackbaud)

    • Microsoft (O365, Active Directory, Windows Server)

    • Atlassian tools (Jira and Confluence)

    • Linux servers

    • VoIP application (Dialpad)

    • Videoconferencing (Zoom and Google Meet)

    • Print management (PaperCut)

  • Provide maintenance, perform updates, ensure quality and timely backups.

  • Assist in implementation and support of the network infrastructure, in room AV infrastructure, and hardware systems on the Durham campus.

  • Project management, committee work, and other IT division support and collaboration.

    • Play a leading role in identifying trends and solutions, making proactive suggestions for modifications or new applications to solve existing and future problems. Subsequently lead implementation of solutions, optimizing for organizational success.

    • Collaborate closely across the ITS team, and cross-train to be able to provide effective coverage as needed.

    • Engage with partners across all divisions of the institution to proactively identify and resolve pain points. Participate in committee and project work for the institution as needed.

  • Other duties as assigned.

This position is flexible/hybrid and the expectation is for on-site work at least three days per week.

Please visit NCSSM Durham Career Opportunities for more information.