Job Details

Director, Enterprise Applications Systems

Glendale Community College


Salary: $10,721.00 - $13,686.00 Monthly

Job Number: 00946-2024

Location: Glendale, CA

Department: Information Technology Services

Closing: Continuous

Description


Glendale Community College seeks a leader who is dedicated to all aspects of student success and closing equity gaps, to apply for its Director of Enterprise Application Systems position. GCC seeks a true collaborator who will prioritize our students in decision-making and setting strategy for the College's information technology (IT) operations that support teaching and learning. We prioritize applicants who demonstrate they understand the benefits that a diverse student population brings to a community college.

Our college recognizes that institutions are greatly strengthened when their leadership is guided by diverse perspectives and approaches to problem solving and innovation. GCC is committed to hiring a Director of Enterprise Application Systems who exemplifies equity-focused behaviors such as:

• implementing institutional practices that both develop and sustain culturally responsive student support, teaching, and learning environments;
  

• encouraging positive race-consciousness and embracing of human differences;
  

• strategically building support for and participation in equity-related initiatives across both our internal and external communities; and
  

• promoting and modeling the importance of holding ourselves accountable as educators for closing equity gaps and actively engaging in equitable practices.
  

The successful candidate will join a college dedicated to the students it serves. We are proud to be a designated Hispanic-Serving Institution (HSI). We serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations, and we actively work to provide a welcoming environment for all. We especially encourage individuals who bring perspectives from lived experiences that our students from underrepresented groups at GCC will connect to and uniquely benefit from in their learning journey at our college.

Open until filled. First review of applications will take place on September 1, 2024.
Applications received after the first review date may or may not be advanced in the process for further consideration.

Definition

Under executive direction, plans, directs and administers the implementation of the Enterprise Resource Planning (ERP) systems and applications development for the College; manages the implementation and testing of ERP bundle updates and patches; provides technical expertise and leadership in the design, development, implementation, and support of approved ERP system designs using best practice methodologies; collaborates with campus departments to assure they are sufficiently supported in their ERP services to meet college needs; serves as a key communicator and change agent for promoting the effective development and use of the campus ERPs; serves as project manager for ERP and related application upgrades; and performs other related duties as assigned.

Supervision

Works under the direct supervision of the Associate Vice President for Technology and Innovation, Information Technology Services.

Supervises classified staff, temporary, and/or student employees.

Examples of Duties


ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties and responsibilities are typical of those performed by employees in this classification.

• Plans, directs, and implements with staff the College's ERP systems operations and applications development.
• Manages the implementation and testing of ERP bundle updates and patches; ensures continuous operation and performance.
• Provides technical leadership in the design, development, implementation, and support of approved ERP system designs using standard methodologies; analyzes and forecasts technological needs to recommend application development and enhancements.
• Serves as project manager for ERP and related application upgrades; defines and ensures adherence to the scope of work, objectives, and timelines; directs the design, development, programming, testing, and implementation of new systems and applications and enhancements; serves as a liaison with consultants and vendors; maintains standard project documentation.
• Directs ERP activities within functional areas; addresses operating issues to optimize the performance and use of systems.
• Communicates with the campus community regarding the use and development of campus ERP; effectively promotes ongoing development and adaptation to a changing ERP environment.
• Designs for and ensures the security of ERPs and related applications and their integration with other systems; oversees the assignment of roles and permissions and development and implementation of back-up recovery and reorganization tasks.
• Establishes and facilitates effective business processes for the development and maintenance of systems and user documentation for the ERPs and related applications.
• Oversees maintenance contracts for ERPs and related applications including monitoring and managing software licenses.
• Recommends hardware and software based on an assessment of present and future system; serves as a technical resource regarding ERP implementation, functionality, and operations.
• Serves as a member of the AVP's leadership team, helping to direct the strategic development and use of technology for the college.
• Develops, implements, establishes, and maintains policies, processes, and procedures for applicable departments; monitors and evaluates operational, department, and service quality; may recommend, develop, and implement quality improvement assessment tools and/or methods with administration and/or regulatory agencies. Develops and implements short- and long-term strategies and plans, including the program review process. Recommends, monitors, and/or administers budgets for assigned areas; oversees and administers budget allocations and procurements for all assigned funds as appropriate; analyzes and reviews budgetary and financial data.
• Handles and resolves conflicts and issues and reports complaints as appropriate.
• Promotes diversity, equity, inclusion, cultural competency, and a positive work and academic environment.
• Coordinates and oversees the implementation and modification of technology.
• Supervises department employees; assigns and monitors employee's work and evaluates employee performance; trains employees; participates in employee selection.
• Directs and/or conduct surveys and special studies; maintains statistics.
• Monitors and reviews programs and/or operations for legal compliance.
• Analyzes and interprets data; prepares, reviews, and/or approves documents and reports.
• May participate and/or chair campus committees and task forces.
• Performs other related duties as assigned.

Minimum Qualifications

MINIMUM QUALIFICATIONS:
The education, training and experience qualifications are considered likely to provide the required knowledge and abilities to perform the above essential duties.

Education and Experience:
Bachelor's degree from an accredited college or university.
Seven (7) years of information technology experience with responsibility for developing, implementing, and supporting ERP systems, including at least two (2) years in a management capacity.

Licenses/Certificates/Other Requirements

• None.

Knowledge of:

• Principles, practices, techniques, capabilities, and limitations of ERP system management, including function, structure, systems analysis and integration, application design, security protocol, and hardware and software options.
• Principles, concepts, and use of structured, object oriented, dynamic, markup, and database management programming languages (e.g., C++, C#, PeopleCode, Java, JavaScript, HTML, HTML5, SQL, SQR), including development standards, tools, and documentation standards.
• Technology performance measurements and process improvement methodologies.
• Functions, capabilities, characteristics, limitations, and use of multiple operating systems (e.g., Windows, Linux).
• Relational database management systems, including design, integration, diagnostic tools, utilities, and security practices and procedures.
• Systems development life cycle methodologies.
• Practices for software configuration management.
• Principles and methods of systems planning and analysis, including systems integration and business process and relationship analysis tools.
• Troubleshooting and analysis techniques including debugging and testing.
• Cloud backup, disaster recovery, and restore procedures.
• Principles of software operation in a cloud environment.
• Recordkeeping principles and procedures, including standards for creating and maintaining technical documentation for ERPs and related applications and programs.
• Understanding of security principles and practices applicable to software development and management.
• Management principles and practices.
• Current and emerging technologies that support the applicable area(s).
• Principles and practices of supervision.
• Applicable laws, regulations, standards, and/or requirements.
• Methods of prioritizing, planning, and organizing work.
• Principles and practices of budget administration.
• Principles of data research, collection, organization, interpretation, and reporting.
• General accounting and bookkeeping principles.
• Principles and practices of business communication and writing.
• Principles of knowledge management.
• Presentation techniques.
• Standard office practices or procedures.
• Standard office software and modern office equipment.
• Principles and practices of customer service.
• Interpersonal relations management.

Ability to:

• Define the scope of and create specifications for system development and upgrade projects.
• Develop implementation and testing plans to ensure effective system upgrades and maintenance.
• Implement and maintain appropriate security protocols for ERPs and related applications.
• Translate user needs and business requirements into cost effective information systems and technology solutions.
• Analyze complex technical problems and data to troubleshoot and debug code and system problems and develop and apply effective solutions.
• Guide staff members in creating and implementing professional development plans.
• Write and understand clear and concise programming code in adherence with development standards.
• Oversee the development of policies and procedures in applicable area(s).
• Develop and implement goals with identifiable outcomes and assist with development of strategic plans, as needed.
• Identify and implement appropriate technology and resources.
• Research, develop, apply, explain, and/or ensure the compliance of applicable laws, regulations, policies and/or procedures.
• Identify needs, analyze problems, and provide recommendations and/or alternative solutions.
• Manage and prioritize work, projects and/or programs within established deadlines
• Prepare, manage, monitor, oversee, and/or administer budgets.
• Supervise, train, and evaluate the work of assigned employees.
• Stay abreast of information, trends, and theories applicable to areas of assignment.
• Analyze data and compile and present narrative and statistical reports.
• Prepare and review reports, correspondence, and other documents using multiple business formats.
• Manage the maintenance of records.
• Prepare and deliver presentations.
• Utilize standard office software and equipment.
• Maintain confidentiality of sensitive and/or protected information.
• Provide customer service with a high level of sensitivity, tact and patience.
• Communicate effectively, both orally and in writing.
• Establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work.
• Demonstrate a sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.

PHYSICAL AND MENTAL STANDARDS:
The following physical and mental standards are identified as necessary to perform the essential duties and responsibilities. However, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

• Mobility: frequent walking and sitting for long periods; occasional kneeling, crouching, pushing, pulling, and standing; occasional reaching above and below desk level.
• Dexterity: frequent fine manipulation sufficient to operate a computer keyboard; frequent grasping to handle individual papers, write and take notes, and feel individual objects.
• Lifting/Carrying: frequent lifting/carrying of papers, files, equipment, and materials weighing up to 10 pounds; occasional lifting up to 25 pounds.
• Visual Requirements: frequent use of vision sufficient to read files, documents, and computer screens, and do close-up work.
• Hearing/Talking: frequent hearing and speaking in person and on the telephone.
• Emotional/Psychological Factors: frequent contact with others; frequent deadlines and time-limited assignments.

ENVIRONMENTAL CONDITIONS:

• Work is typically performed in an indoor office setting.

Additional Information


Salary
Starting salary: Step 1 $10,721 to Step 6 $13,686 per month, based on training and experience.
Salary range: Step 1 $10,721 to Step 11 $17,958 per month (including longevity steps).
For more information, please refer to the Management Salary Schedule

Application Process
This position requires the following documents to be attached to your online application in order to be considered:

• Current resume/curriculum vitae (not to exceed five pages)
• Letter of interest that addresses minimum and desirable qualifications (not to exceed five pages)
• Transcripts showing all post-secondary course work and completion of required degree(s) must be submitted. Unofficial transcripts will be accepted only during the application process. Official transcripts are required upon offer of employment. Foreign transcripts and degrees require official certification of equivalency to U.S. transcripts and degrees by a certified U.S. review service at the time of application.
• List of three (3) professional references including at least one (1) supervisor. Please provide names, telephone numbers, and e-mail address for each reference.

Applications will be accepted until the position is filled. However, to ensure full consideration, applications and any required attachments must be submitted by September 1, 2024. Applications with incomplete information (i.e. statements such as 'see resume') or missing required documents will not be considered.

The College will hold interviews in the Fall term.

Travel Reimbursement
Contingent on funding and eligibility, successful candidates selected for a face-to-face interview may be eligible to request partial reimbursement of travel expenses. Please contact the office of Human Resources for more information.

Position Funding
This position is offered contingent upon funding. GCCD reserves the right to extend, withdraw, and/or reopen this position at any time. Additional openings, for the same position, which become available prior to the end of the hiring process may be filled by qualified applicants that applied to this job announcement.

Visas
GCCD does not sponsor visas

Commitment to Diversity and Equal Employment Opportunity Employer
GCCD is committed to employing administrators, faculty, and staff members who are dedicated to student success. GCCD recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students.

GCCD is committed to hiring processes that support equal opportunity, diversity, and provide equitable consideration for all candidates as required in federal and state law. To find out more about GCCD, please visit our website at glendale.edu.

Accommodations
If accommodations are needed for the application process in compliance with the Americans with Disabilities Act, please contact the Office of Human Resources.

Thank you for your interest in employment opportunities with Glendale Community College.


To apply, please visit https://www.schooljobs.com/careers/gccedu/jobs/4604132/director-enterprise-applications-systems







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