Job Details

City of Tacoma
  • Position Number: 4952990
  • Location: Tacoma, WA
  • Position Type: Computer and Information Technology


The City of Tacoma is seeking an Information Technology Digital Workplace Division Manager to join the City's Information Technology Department. The Digital Workplace Division Manager reports directly to the IT Chief Operating Officer and is responsible for the strategic planning, implementation, and operation of a robust portfolio of technology products including Digital Office and Public Safety Technology. The Digital Workplace Division Manager is an integral component of our ongoing success as a continuously learning, product-oriented service provider.

We are searching for a mindful leader and proven business manager who can guide and develop our dedicated staff and delivery partners to achieve operational excellence and stellar customer service.

This is an amazing opportunity to join a strong leadership team that shares a passion for both technology and public service.

Key Current and Near-Term Initiatives:
Continual improvement of our Product and Service oriented operating model
Supervisory and leadership capacity development
Service Management and value demonstration
Cybersecurity and Resiliency
Major Product and Product Feature deployments (Windows 11, Teams Voice)

Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.
Tacoma boasts the state's highest density of art and history museums and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry.
A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views.
Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Working in the Information Technology Department and supporting local government departments which directly serves the residents of Tacoma is a fulfilling and satisfying career.

City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

The City of Tacoma offers a generous program of employee benefits:
Outstanding working conditions and an exceptional quality-of-life environment, including telework.
Medical coverage for eligible employees, spouses, and dependents, including children up to age 26.
Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits.
Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26.
Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code.
Personal time off.
Paid holidays.
Flexible schedules.
A great pension plan.


Minimum Education*
Bachelor's degree in Information Technology or directly related field

Minimum Experience*
7 yearsof progressively responsible information technology experience in area of assignmentincluding 2 yearsprior as supervisor or manager in information technology. Some assignments may require a background check.

Licensing, Certifications and Other Requirements
As Assigned:
North American Electric Reliability Corporation Critical Infrastructure Protection certification (NECC-CIP)
Some assignments may require a Washington State Driver's License

*Equivalency: 1 year of experience = 1 year of education

Selection Process & Supplemental Information

Interested individuals should apply online and attach a detailed resume and cover letter describing your responsibilities as it relates to the responsibilities of this position.NOTE: Applications received without the required resume and cover letter will not progress in the selection process.

Candidates who meet the minimum qualifications will have their responses to the supplemental questions evaluated by a panel of subject matter experts. These questions will be scored based on information provided; therefore, it is the responsibility of the applicant to carefully list all pertinent experience and training related to this position. The evaluation committee will not have access to the candidate's application. Providing false information will result in disqualification. Candidates must pass this evaluation to be placed on the eligible list for interview and hiring consideration.

Appointment is subject to passing a background check. Positions in this classification are non-represented.