Customer Success Director
Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For. Let's innovate and grow together!
What we're looking for:
The Customer Success Director is accountable for all aspects of Customer Success within a geographical unit at Citrix. The CSD will be aligned to a sales executive/leader of a business vertical. As such, the CSD will create a comprehensive plan, governance, communications, and implementation to fully leverage the capacities of Customer Success in support of the company's goals. In particular, the CSD will maximize Professional Services, Premium Support Services, and Customer Success Management to drive high NPS, cloud adoption, customer retention, value selling and visibility into the nuance of the specific business vertical.
The Customer Success Director will engage with all customers and partners where products or services from the Citrix portfolio have been acquired. Throughout the account set, the leader will be responsible for providing strategic guidance, supporting, and aligning to the go to market motion for the particular business vertical and ensuring customers are receiving maximum value out of their purchase.
This individual is skilled in multiple areas of Customer Success including business development, project execution, process enhancements, matrix management and recruiting. The CSD is the team's authority in project methodology and demonstrates the ability to tailor the methodology to meet the client's needs while preserving a structured process. This individual is also able to collaborate with other teams to significantly increase efficiencies in our core business operations and partners with the Citrix Sales teams to promote solution-based selling to our strategic customers.
involved in our business.
in their region.
and our customers.
current scope of our relationship with the customer.
customer satisfaction across Support services.
an appropriate account governance model.
sales team to support net-new growth opportunities.
head off potential problems by proactively working with Technical Support and Customer
Success Management through Fields Support resources, Technical Account Managers and
Customer Success Managers.
within the Professional Services
practices and SOPs (Standard Operating Procedures) for premium support services delivery,
resulting in consistency and high level of customer satisfaction.
manage departmental goals
both company and team strategies
ability to influence negotiations
cross functional initiatives.
Services Relationship Manager (SRM)
What you're looking for:
Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it's just one of the reasons why our employees continuously recognize Citrix as a great place to work.
Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process.
We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We'll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within.
We offer a competitive total rewards package* that includes:
- 18 weeks of paid parental leave
- Health and wellness benefits
- Employee assistance program
- Retirement benefits
- Education assistance
- Time off and absence programs
- Professional development and mentorship opportunities
- Paid volunteer time and charitable matching of employee donations
- Employee resource groups
- And more!
**Please note that benefits may vary based on location.
Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.
Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html
Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.
By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.
To apply, please visit: https://citrix.wd1.myworkdayjobs.com/en-US/CitrixCareers/job/Remote-NY/Customer-Success-Director_R33100