Cloud Architect - TX Dir
Job Profile SummaryThe Cloud Architect is a key element within the Rackspace support infrastructure and is expected to provide department, company and industry management and implementation into solutions. The Architect is expected to take initiative and advise on potential pitfalls that may encounter on large scale multi-platform infrastructure across all customers. Addresses specific customer needs through leveraging new and existing feature sets, products, and technologies. Evaluates, documents solutions and trains Cloud Engineering and support staff to ensure supportability of customer environments. Serves as the last stop in the Rackspace support group for technical escalation and issue resolution of the most complex problems. Architects own escalations to ensure resolution and are leveraged as a Subject Matter Expert for input on new product selection and implementation into the support structure. The Architect will also partner with vendors to analyze escalated requests for assistance, using this data to identify training opportunities that elevate the level of technical expertise and drive positive customer outcomes. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Career Level SummaryRequires specialized depth and/or breadth of expertise in own job discipline or fieldLeads others to solve complex problemsWorks independently, with guidance in only the most complex situationsMay provide functional leadership to teams or projects
Critical CompetenciesSystems Thinking: Provides guidance when evaluating the impacts of a solution to ensure linkages between structure, people, process and technologyTechnology Advising/Consulting: Exceeds customers' expectations by listening for unexpressed needs; connects customer needs to relevant service offerings and new technology
Key ResponsibilitiesOther Incidental tasks related to the job, as necessary.Technical point of escalation to the Cloud Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as requiredCreate and deliver customer solutions that maintain, deploy, upgrade, and troubleshoot infrastructure solutionsParticipate in and define future state end-to-end architectures, platforms, products, tools, and solutions to advance security capabilitiesWork closely with customers in the pre-implementation process to design and architect desired customer solutions which require products which may not currently be in the supported product portfolio.Research, plan and coordinate complex maintenance activitiesLead analysis effort to support and drive Root Cause Analysis (RCA) exercises to drive process & technology improvements related to systems support products.Review vendor support escalations to identify training opportunitiesCollaborate and share knowledge with other administrators and engineers via wiki articles and training presentationsContribute to the development of technical best practices for administrative responsibilitiesPrepare and review defined policy and process standardsOwn assigned account specific complex projects and act as an informal project lead to work with stakeholdersActively engage partners and vendors to understand vendor products, proof of concept implementations, and guide successful onboarding and integration of new Cloud technologiesCoach, mentor and assists Rackers across the businessCollaborate with Account Managers and Business Development Consultants to build strong customer relationshipsCollaborate and share knowledge with the Cloud support floor
VMWare PlatformAdvanced knowledge of the vSphere platformStrong networking and NSX administration skillsStrong working knowledge of fibre channel SANS, NFS and vSANStrong knowledge of vROPS/vRLIStrong working knowledge of HP/DELL Server hardware platformsStrong knowledge/troubleshooting of Disaster Recovery technologies (e.g. ZERTO, SRM)
Hyper-V PlatformAdvanced knowledge of the Hyper-V platformStrong networking skillsStrong working knowledge of fibre channel SANS, NFS, vSAN, DAS, SMB, and Storage Spaces DirectStrong knowledge of vROPSStrong working knowledge of HP/DELL Server hardware platformsStrong knowledge/troubleshooting of Disaster Recovery technologies (e.g. Hyper-V Replication)Requires specialized depth and/or breadth of expertise in own job discipline or fieldInterprets internal/external business challenges and recommends best practices to improve products, processes or services
SkillsPassionate about technology and has a desire to constantly expand technical knowledgeDetail-oriented in documenting information and able to own customer issues through resolutionAble to handle multiple tasks and prioritize work under pressureDemonstrate sound problem-solving skills coupled with a desire to take on responsibilityStrong written and verbal communication skills, both highly technical and non-technicalAbility to communicate technical issues to nontechnical and technical audiencesFluency in multiple languages is a plus
Education RequiredBachelor's Degree in Computer Science, Management Information Systems, or a related technical fieldAt the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required
CertificationsRequires 3+ Azure Certifications for Azure SpecialistsRequires AWS Master Status and AWS Certified Solutions Architect Professional level certification OR AWS DevOps certification for AWS SpecialistsRequires 3 Microsoft Certifications for Hyper-V Specialists: Azure Fundamentals, Software Defined Storage, Software Defined NetworkingRequires VCP-DCV Certification for VMware SpecialistsPrefer relevant technical certifications around Red Hat, MySQL, CCIA, CCEE, CCEA, CCA, MCSE/MCITP, MCSA, VCP-DCV, vRealize Operations, NXS and/or vSAN badge certifications
Experience Required8 - 11 years of technical engineering and administration experience with a minimum of 5 - 6 years commercial experience as either a LAMP stack software developer and/or systems engineer3 years of current commercial experience as a Cloud Engineer working with a high-traffic siteExperience with high-availability, high-performance, open source web technologiesExperience automating and orchestrating workloads across multiple public cloud providers Experience with cloud platforms, open source databases and caching layersExperience working in a containerized environment (Docker/LXC)
Physical DemandsGeneral office environment: no special physical demands required. May require long periods of sitting and viewing a computer monitor. Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.
TravelOccasional domestic/international travel, less than 50%
DisclaimerThe above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this jobThe following information is required by the Colorado Equal Pay Transparency Act and applies only to individuals working in the state of Colorado. The anticipated starting pay range of Colorado applicants for this role is $126,000 -$166,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace TechnologyThough we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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