Job Details

Rackspace Technology
  • Position Number: 3497600
  • Location: Remote
  • Position Type: Business and Financial Management

Business Operations Analyst

Rackspace Technology

JOB DESCRIPTION: Performs complex trend analysis of business goals, objectives and needs for clients and theProfessional Service business unit. The Business Analyst will provide consultative services, validatingbusiness cases, and solution recommendation to ensure that EMEA PS Demand and Supply is matched without leaving stranded revenue, or creating stranded costs. The role requires extensive knowledge of existing tools functionality and the ability to map that to the business needs to create the clear signal of sold and unsold business demand to drive the supply capacity required by the EMEA PS delivery practicesThe position governs and runs the reviews of supply with practice managers vs demand required and drives actions required with both demand (the regional partners) and supply (delivery practices) to ensure business needs are met.The role owns the interactions with senior leaders, the processes and procedures used, and adapts them to improve the process as well as adapting to the changing EMEA PS business. JOB REQUIREMENTS:

Key Accountabilities

  • Produces reliable reports and data analysis projects in a timely manner.
  • Maintains constant interaction with leaders and colleagues.
  • Builds strong relationships with stakeholders of assigned segments and projects.
  • Grows and maintains deep understanding about the businesses supported.
  • Collaborates with internal resources to develop processes.
  • Makes intelligent and informed recommendations to leadership based on data analysis and trends.
  • Understands key drivers of success in functional area and uses this understanding to accomplish own work.
  • Work with Regional Partners, and ProServ leadership to identify business needs, challenges and opportunities.
  • Runs with business operations and analytics needs as pertaining to: current projects and initiatives, ad hoc information requests, and business case development for tools and resources.
  • Establish and execute against a consistent operating cadence and methodology i.e. Sales stage process & forecasting, impact of ProServ to NRR, execution of the process that are designed by business management.
  • Develop robust analytics and reporting capabilities that provide insights to ProServ leadership, recommend metric sets that can be used to review and predict the health of the business and performance.
  • Monitor weekly/monthly/quarterly forecast and respective activities associated to current and future pipeline. Manage and provide visibility around leading indicators of future pipeline development and revenue generation.
  • Creates repeatable models and processes.
  • Provides thorough communication internally within the department and externally to assigned projects.
  • Decisions impact the quality, efficiency and effectiveness of own team and closely related teams.
  • May impact other related teams through quality of output and service provided.
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
  • Works on complex problems of diverse scope where analysis of data requires evaluation of identifiable factors.
  • Completes mostly tactical work where learning is applied to new situations.
  • Contributes to solution of business problems regarding operations, products, services or customers.
  • Analyses information, asks questions and checks for understanding using learned techniques and applying creativity in new situations.
  • Applies acquired skills and experience to complete moderately complex tasks.
  • May suggest improvements to existing processes and solutions to improve the efficiency of the team.
  • Networks with internal and external contacts; recognizes the importance of relationships outside of specialty field. Knowledge
  • Requires general understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job family/job discipline.
  • Applies understanding of how the team relates to other closely related areas to improve efficiency of own work.
  • Strong communication skills: written, verbal, and interpersonal.
  • Ability to speak confidently in front large groups.
  • Ability to modify communication approach and style to various audiences, comfort in speaking with executives and ICs alike.
  • Advanced technical knowledge of financial systems modelling, forecasting, and analysis processes, able to detect patterns in data.
  • Advanced understanding of overall financial function and interrelated components.
  • Advanced understanding of metrics and reporting.
  • Excellent attention to detail and problem-solving skills.
  • Advanced skills with MS Office tools, including Work, Excel, and PowerPoint.
  • Ability to express complex quantitative concepts to non-financial audience.
  • Must be an information sharer, and work well across functional departments.
  • Ability to make decisions in a thoughtful and analytical manner - identifying options and potential issues and determining the best course of action.
  • Strong planning, analytical and time-management skills.
  • Strong knowledge of sales principles and proposal development.
  • Ability to prioritize and meet deadlines.
  • Ability to proactively identify and address potential roadblocks and mitigate risk.
  • Ability to drive consensus in teams. Results-driven.
  • Ability to comfortably operate in ambiguity.



    About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

    More on Rackspace TechnologyThough we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.Apply for this job

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