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Microcomputer / Virtualization Support Specialist (Full-Time)
Microcomputer / Virtualization Support Specialist (Full-Time)
Category: Civil Service
Department: Information Technology
Locations: Poughkeepsie, NY
Posted: Oct 12, 2023
Closes: Open Until Filled
Type: Full-time
Position ID: 168704
About Dutchess Community College:
Located in the heart of New York's beautiful and historic mid-Hudson Valley, just 90 minutes north of New York City, Dutchess Community College (DCC) is one of 64 colleges within the State University of New York, the largest comprehensive public higher education system in the country.
DCC's strategic direction is guided by four lenses through which we view our work: Students. Learning. Community. Growth. We are committed to respecting individuality, embracing diversity, being "student-ready," and partnering with and serving our community inclusively. The College welcomes and seeks to grow a pool of prospective employees who share and are eager to support the institution's core values: Excellence. Collaboration. Engagement. Equity. Innovation.
Job Description:
This is a highly technical position responsible for the planning, development, installation and full support of microcomputer systems and virtual desktop environment. The incumbent works with user departments to assess needs, then develops a system to best meet those needs. The incumbent procures the necessary hardware and software, performs the initial configuration and installation, then supports the user through training and problem solving. Depending on the user, the incumbent may be required to work on a wide variety of systems, perform programming tasks, and install and maintain network systems. The work is performed under the general supervision of higher-level administrative staff, with considerable leeway for solving problems in the field. Supervision of others is not a normal function of the position. Work may be performed outside of normal work hours to avoid the interruption of client computer usage.
TYPICAL WORK ACTIVITIES:
The following is indicative of the level and types of activities performed by incumbents in this title. It is not meant to be all inclusive and does not preclude a supervisor from assigning activities not listed which could reasonably be expected to be performed by an employee in this title.
- Maintains and deploys all aspects of virtual desktop infrastructure;
- Works with user agencies to ascertain needs and develop standalone & networked systems to best address their needs;
- Orders, receives, inventories and performs initial configuration and installation of hardware and operating software, contacting vendors as necessary to resolve any problems;
- Maintains systems through software upgrades, the detection of viruses, correcting file error problems on disks, replacing defective equipment, and having equipment serviced;
- Provides telephone and field support to users on hardware and peripheral equipment, software, and network system problems, contacting vendors as necessary;
- Develops and provides training for users on hardware, software, network, and virtual systems;
- Works with user departments to develop software applications to meet their needs including programming, macros, interfaces and scripts;
- Keeps abreast of the field of microcomputer system products, tests new software and equipment, and makes recommendations for future development and use.
Requirements:
Knowledge of microcomputer hardware components and systems sufficient to efficiently set up, update and troubleshoot a wide variety of standalone and networked units;
Knowledge of desktop and application visualization;
Knowledge of mainstream microcomputer software programs sufficient to install, demonstrate use of, and provide technical assistance to users;
Ability to diagnose software and hardware conflicts and problems and efficiently implement repairs or other resolutions;
Ability to quickly evaluate and learn the operation of new software, hardware and peripherals; Ability to communicate effectively, both orally and in writing;
Ability to develop instructional materials and conduct in-service training courses; Ability to establish and maintain effective working relationships;
Personal characteristics necessary to perform the duties of the position; Physical condition commensurate with the demands of the position.
MINIMUM QUALIFICATIONS:
EITHER: (A) Associate's degree in computer science, information technology, information systems or a closely related field AND three (3) years of work experience which primarily involved the installation and full support of microcomputer and LAN systems;
OR: (B) Graduation from high school or possession of a high school equivalency diploma and five (5) years of full-time work experience as described in (A);
OR: (C) An equivalent combination of training and experience as indicated in (A) and (B) above.
Additional Information:
Candidates must be able to transport and install equipment weighing approximately 45 pounds at a variety of locations.
An appointing authority may require eligibility for a New York State Driver License at time of application, and possession of said license at time of appointment.
***This is a Civil Service position and it is subject to a Collective Bargaining Agreement with CSEA***
Application Instructions:
The Microcomputer Virtualization Support Specialist position is a Civil Service competitive title, Grade 17, with the starting salary of $80,042. This is a full-time, 12-month position. Appointment will be Provisional pending the results of a civil service examination.
To apply, please visit www.sunydutchess.edu/employment
Please submit application, cover letter and resume.
Dutchess Community College is an AA/EOE employer. As part of the State University of New York (SUNY), in its continuing effort to seek equity in education and employment, and in support of federal and state anti-discrimination legislation, has adopted a policy to provide an educational and employment environment free from unlawful discrimination on the basis of race, color, national origin, religion, creed, age, sex, sexual orientation, disability, gender identity, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction
To apply, visit https://sunydutchess.interviewexchange.com/jobofferdetails.jsp;jsessionid=1174C0502BA4653A730563E7C8DD1189?JOBID=168704
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