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- Technical Support Specialist
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Technical Support Specialist
Job Description – Serve as primary point of contact for all technical support requests, provides answers and solutions to enable continued use of cloud and local systems, collaborate with support team in ticket escalation and resolution.
Responsibilities
- Process support requests and manage technical support ticket queue
- End-user systems deployment
- Cloud services support and administration
- Security incident escalation and response
- Remote support for offices in North and South America
- Onsite and remote support for all corporate and production teams
- VPN security access management
- Data and systems backup management
- Quarterly DR testing
- Equipment order processing
- Systems recovery
- Hardware and software compliance
- Network troubleshooting and resolution
- User account password reset/changes
- Problem resolution documentation
- Systems and process documentation
- Compliance enforcement
- Security policy and procedure enforcement
- Office cable management
- Mobile device services and policy support
- Audio and video systems management
- End user training and awareness
- Media transcoding and management
- Other duties as assigned
Requirements
- Excellent Customer Service Skills
- 2-3 years of Technical Service Support required
- Strong attention to detail when communicating with clients (verbal & written)
- Good troubleshooting and problem-solving skills
- Ability to multitask in a fast-paced environment
Systems and Services
- Microsoft Office 365
- Microsoft Exchange Online
- Microsoft SQL
- Microsoft Teams
- Microsoft Azure
- Active Directory
- EMC
- Hyper-V Management
- VMware
- Powershell Scripting
- Veeam
- Helpdesk Ticketing System (Spiceworks)
- Cisco & Aruba Wireless
- SSH
- Website Hosting & SSL Certs
- Cisco video conferencing
- Cisco switching and routing
- com
- VPN, SSO and MFA
- Adobe Creative Cloud
- AVID Media Composer
- Windows 10
- Apple OS X
- Apple iOS
To apply, please send resumes to jobs@fremantle.com.
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