Job Details

Salesforce Quality Engineer -- Customer Service

Location: 5918 STONERIDGE MALL RD, Pleasanton, California 94588

Description
Albertsons Companies is one of the largest food and drug retailers with 2,300+ stores. The Albertsons Companies family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit, and friendliness of our people, we have locations across the U.S.

The IT Digital Customer Service technology organization has an opening for a Salesforce Quality Engineer -- Omni Channel. This position is posted for Pleasanton CA, Dallas TX, Phoenix, AZ, or any state we operate in.

At Albertsons, we are transforming the service experience for our customers. Investing in the latest technologies in the market, we are aiming to create an immersive service experience for our customers. Be part of this amazing journey by joining Albertsons as Salesforce Quality Engineer for the Customer Service Domain. We have selected Salesforce service cloud as our agent desktop solution and are actively working to integrate the platform with omni channel capabilities, Natural Language driven voice & digital technologies, AI/ML driven Chatbots and Social Media integrations. This is an amazing opportunity to be part of a cutting-edge transformation and create a best-in-class industry service experience

Key Responsibilities include, but are not limited to:

• Design test processes and procedures used to ensure that software operates within defined requirements.
• Create detailed, comprehensive, and well-structured test plans and test cases.
• Implement test plans, automation, and validation strategies.
• Develop and maintain automated test scripts to reduce repetitive manual testing.
• In depth functional testing -- Must be able to evaluate functional stability to ensure business requirements are being met and are "fit-for-purpose" through end to end functional and automation testing.
• Work closely with software developers and Product Owners / Business Analyst to resolve issues.
• Clearly communicate any obstacles to raise awareness and avoid project impediments and overall project timeline disruption.
• Collaborate with Product Owner, Business Analysts and Developers on tasks related to the planning, testing and coordination of release activities.
• Participate in user story creation process through dissection of high-level requirements during team review sessions.

Qualifications:

• 7+ years of work experience in Quality Assurance roles with automation testing experience.
• 4+ years of testing experience with multiple Salesforce Service Cloud projects.
• Experience with Salesforce automation testing with Provar or Selenium.
• Good experience on Selenium Web Driver and IDE and creating scripts in Selenium.
• Experience with testing data driven flows through API integration.
• Some experience in testing Channel (Voice, Chat/ SMS) integration flows with Salesforce Service Cloud.
• Experience in writing clear, concise and comprehensive test plans and test cases.
• Knowledge of testing integrations, end-to-end system processes.
• Excellent analytical and problem-solving abilities.
• Demonstrated ability to think outside the box.
• Experience working in an Agile/Scrum SDLC process.

Preferred qualifications

• Active Salesforce certification
• Expertise on Customer Service domain or Retail domain
• Attention to detail with the ability to analyze and solve complex problems
• Business process mindset
• Ability to multitask and scale quickly in a fast-paced environment
• Creative problem solver
• Excellent team player able to work with global cross functional teams
• Excellent written & verbal communication skills

About us

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons Culture Principles

• Compassion: We always treat each other with kindness and respect
• Team: We always support and recognize each other
• Inclusive: We always value everyone's perspective
• Learning: We always strive to grow and develop ourselves and others
• Competitive: We always act with integrity to win over the customer
• Ownership: We always take actions to drive our success

Physical Environment:

• Work may be performed in a temperature-controlled environment.
• Must sit, stand, or walk for extended periods of time.
• May spend long periods of time at desk or computer terminal.
• Will use keyboards, telephone, and other office equipment during the course of normal workday.
• Stooping, bending, twisting, and reaching may be required in completion of job duties.
• Work day is fast paced; some evening and weekend work may be required.

How to Apply: Interested candidates are encouraged to submit a resume by visiting https://www.albertsonscompanies.com/careers/en/home.html

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. A diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.

The Albertsons Companies policy is to provide employment, training, compensation, promotion, and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status, or any other legally protected status.

We support a drug-free workplace -- some positions require applicants offered a position to pass a pre-employment drug test before they are hired.

AN EQUAL OPPORTUNITY EMPLOYER

#DCE


To apply, visit https://recruiting.adp.com/srccar/public/RTI.home?r=5000782760606&c=1208301&d=External&rb=???

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