Job Details

Production Control Analyst II
Scottsdale

To apply, visit https://earlywarning.wd5.myworkdayjobs.com/en-US/earlywarningcareers/job/Scottsdale/Production-Control-Analyst-II_REQ2021316


Come Work with Us!

Early Warning is always looking for talented professionals to join our team and help us create amazing payments experiences! For over 25 years, we've been a leader in financial technology that protects and advances the global financial system.

We are a fast-growing company with an entrepreneurial spirit offering competitive compensation, exceptional benefits, and a fun, casual atmosphere filled with opportunity. Come work with a diverse, talented team creating the future of payments!

Overall Purpose

Application Support: This position supports production applications, customer implementations to Early Warning products, and provides level 2 application support.

Essential Functions

• Analyze complex business problems, recommend solutions, resolve operational or systems issues within the primary application; this includes supporting the supplemental middle ware apps, or the operating system.
• Perform application configuration setups and modifications according to policy and documented audit controls
• Create and maintain documentation of operational processes and policies to conform to audit requirements. For Telco/Transmissions, this includes the client connection diagrams and all supporting client approvals
• Provide on-call support to Operations for level 1 and level 2 escalation issues ensuring all required details are updated in the ticketing application
• Participate in annual Disaster Recovery functional drills and full scale tests
• Act as a resource to PCAs for training of standard activities, providing technical and functional coaching to junior analysts
• Assist in scheduled maintenance events that require application support on production systems
• Manage client implementation testing related to new and existing clients in assigned area
• Review new product features and determine any operational support changes that must be documented and implemented
• Validate and report SLA measurements monthly
• Maintain special database interface, and keep current documentation needed, to perform ad hoc queries for Client Operations, Data Analytics, or Account Management.
• Troubleshoot and monitor the Enterprise Platform Infrastructure.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor's Degree in Computer Science, Information Systems with experience supporting users and an ability to relate business needs to system capability OR Education and experience typically obtained through completion of a Bachelor's Degree in Business with bank processing experience
• Ability to research and quickly resolve highly technical system and application issues.
• Effective written and verbal communication skills.
• Strong attention to detail, accuracy, and policy compliance.
• Experience supporting applications and an ability to relate business needs to system capability
• Knowledge and experience supporting batch and online processing systems

For Application Support-Focused Positions

• Knowledge of Unix, Linux, Windows, Oracle, SQL, MS Office, MS Access
• Knowledge of telecom functions and transmission protocols such as, SFTP

Preferred Qualifications

• Additional related education and/or experience preferred
• Linux
• Scripting experience in Bash or Python
• Experience with Automation of processes

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Some of the Ways We Keep You Healthy & Happy

All the benefits you expect

• Healthcare Coverage - Competitive medical, dental, and vision plans as well as pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• Income Protection - Life & Disability Insurance options ensuring financial coverage for you and your family.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 4% deferral immediately upon eligibility.
• Work Life Management - Generous and flexible paid time off benefits for when you'll need to take some time away from work to care for yourself or a loved one.
• Health & Wellness Program - An award-winning program designed to take a personalized, interactive approach to empower you to live your healthiest life.
• Employee Assistance Program - Resources and tools to help you and your family find a solution to whatever life throws at you.

And some you might not

• Concierge Services
• Tuition Benefits Program
• Dependent Scholarship Program
• Employee Referral Bonus
• Legal Services & Credit Counseling
• Pet Insurance
• Charitable Giving Matching Program
• Employee Resource Groups

All full-time, regular Early Warning employees (as defined in company policy and based on state laws and regulations) are eligible for the benefits.

Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.


To apply, visit https://earlywarning.wd5.myworkdayjobs.com/en-US/earlywarningcareers/job/Scottsdale/Production-Control-Analyst-II_REQ2021316

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