Job Details

IT Support Technician II (Executive Support)

Sierra Nevada Corporation

Do you have an eye for detail and a passion for developing innovation solutions? Join our team! As an IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software. You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.

As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications. Learn more about SNC's Corporate team

This hands-on technical position will diagnose, resolve and respond to local program / project site IT incidents and service requests, priorities, and goals in a MS Windows / Cisco based environment that can span from one to several offices / buildings. Technical responsibilities include (but not limited to) support and administration for computing hardware and systems, packaged software, peripheral equipment, proprietary software, and network connectivity to ensure the efficient and successful operations of site IT automation in accordance with SNC corporate business, security, and IT standards, practices, policies, and procedures. The IT Support Technician reports to, takes direction from, and is supervised by a local site or Corporate IT supervisor / manager. Will also receive corporate direction and follow corporate IT standards, policies, processes, and procedures provided by/from Corporate IT.

PRIMARY RESPONSIBILITIES INCLUDE:

• Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, telecommunications (VoIP handsets and systems) and other computer-related technologies and peripherals
• Provide basic network support ensuring desktop and other networked peripherals full connectivity
• Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms
• Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction
• Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel "walk-ups"
• Support organizational efforts and maintaining policies and procedures in the IT DepartmenT
• Assist with the creation and maintenance of local site IT systems documentation
• Participates in Corporate IT virtual teams (VTeams) as directed
• Perform on-call "after-hours" support based on a staff rotation as/when required

Must-haves:

• Associate's Degree in a related field of study with 2 or more years of relevant experience
• Higher education may substitute for relevant experience
• Relevant experience may be considered in lieu of required education
• Customer/solution ownership, an overall drive for excellence.
• Team focused with the capacity for knowledge sharing
• Written and verbal communication skills with end users
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
• Ability to understand user and business needs and translate to technical solutions
• Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
• Comprehensive troubleshooting skills of industry standard hardware and software products/services
• The ability to obtain and maintain a Secret U.S. Security Clearance is required. Learn more about the background check process for Security Clearances

Preferred:

• Associate's Degree in a related field of study with 2 or more years of relevant experience
• A+ Certification
• Network+ Certification (if they do not have both must have in 6 months of hire date)
• Technical documentation skills

IMPORTANT NOTICE:

This position requires the ability to obtain and maintain a Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.

At Sierra Nevada Corporation (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America's fastest-growing companies. Learn more about SNC

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 8%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

At Sierra Nevada Corporation (SNC), our mission is to dream, innovate, inspire and empower the next generation to transform humanity through technology and imagination. As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Contributions to SNC come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.


To apply, please visit: https://snc.wd1.myworkdayjobs.com/en-US/SNC_External_Career_Site/job/Sparks-NV/IT-Support-Technician-II--Executive-Support-_R0020052

About Sierra Nevada Corporation
Owned by Chairwoman and President Eren Ozmen and CEO Fatih Ozmen, Sierra Nevada Corporation (SNC) is a trusted leader in solving the world's toughest challenges through best-of-breed, open architecture engineering in Space Systems, Commercial Solutions, and National Security and Defense. For nearly 60 years, SNC has delivered state-of-the-art civil, military and commercial solutions to customers worldwide, including more than 4,000 space systems, subsystems and components. SNC has participated in more than 450 missions to space, including to Mars, and is recognized among The Top 10 Most Innovative Companies in Space. SNC is also a Tier One Superior Supplier for the U.S. Air Force and is the only aerospace and defense firm selected as a 2020 US Best Managed Company.

From engineers and scientists to cybersecurity experts and software developers, SNC's workforce of nearly 5,000 dreams, innovates, inspires and empowers the next generation to transform humanity through technology and imagination.

Please visit www.sncorp.com to learn more about SNC, its business areas, capabilities, programs, products and services.

In accordance with Executive Order 14042: Ensuring Adequate COVID Safety Protocols for Federal Contractors, SNC Is required to comply with protocols. SNC aligns its COVID requirements, including mandatory vaccine requirements for employees, based on the status of applicable court orders and injunctions. SNC will take no action to implement the requirements in locations subject to a court order prohibiting the enforcement of Executive Order 14042 protocols. The status of these protocols are subject to change depending on the course of ongoing litigation, and candidates may later be required to show proof of COVID vaccination or have an approved exemption.



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