Job Details

IT Application Support Manager II

Sierra Nevada Corporation

Do you have an eye for detail and enjoy working with amazing products and tools? Join our team! As a Business Applications Manager at SNC, you will be using your skills and expertise to implement, administer, and maintain our business systems. This includes service oriented architecture and other integration technologies, web technologies, mobile applications, and cloud-based solutions. You'll oversee the development of project scope and transformation of business requirements into system specifications that fit within the system architecture standards. You will also be involved with conducting feasibility studies for new applications or revisions to existing systems and will maintain deliverables within defined variances for cost, schedule, and quality.

As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications. Learn more about SNC's Corporate team

The Technical Support Manager oversees a team of application support analysts who are responsible for the day-to-day operation and support of SNC's enterprise systems. This includes overseeing the implementation, administration, maintenance, and ongoing sustainment of Corporate IT solutions such as ERP (Enterprise Resource Planning), MES (Manufacturing Execution System), PLM (Product Lifecycle Management), and HCM (Human Capital Management).

PRIMARY RESPONSIBILITIES:

GENERAL

• Drive the execution and delivery of the Application Support VGOS (Vision, Strategy, Objectives and Goals)
• Provide metrics and KPI based reporting to ensure activities maintain visibility and adhere to goals defined in the IT Annual Plan
• Execute talent strategy to maintain a well-trained, high performing, and motivated application support team
• Build and maintain business and cross functional relationships to proactively meet customer needs / address issues
• Create, maintain and improve own processes and ensure alignment to other connected processes
• Assist in the definition of project scope and objectives, involving relevant IT stakeholders to ensure technical feasibility
• Provide resource estimates for the project pipeline and visibility to team resource availability
• Coordinate between IT functional areas, customers, and stakeholders to ensure clear understanding of deliverables and risks
• Maintain deliverables within defined variances for cost, schedule, and quality
• Remain aware of and proactive to industry trends relating to area of responsibility
• Manage reporting staff in day-to-day performance and job responsibilities
• Manage financial aspects including the budgeting and procurement of cloud services and on-premises applications

Must Haves:

• BA/BS in Computer Information Systems or related discipline and/or equivalent work experience
• Working knowledge of and experience supporting an Enterprise ERP system.
• Typically, 3+ years of experience as a Lead or Manager over a technical, application support team.
• Experience with support Service Oriented Architecture and other integration technologies
• Web technologies, mobile applications, databases and cloud-based web applications (e.g. Azure, AWS, etc)
• Knowledge of general accounting, manufacturing and engineering procedures/processes or business related coursework
• Knowledge of IT Service Management best practices such as ITIL

Preferred:

• Knowledge of database modeling, management, and retrieval (Microsoft SQL Server)
• Experience with multiple development platforms and service models preferred
• Ability to deal with the ambiguity associated with working in a fast-paced and dynamic environment
• Critical thinking, analytical and problem solving skills
• Knowledge of PowerShell and JavaScript scripting
• Knowledge of IIS and web application administration
• Comprehensive troubleshooting skills of various software products
• Positive and proactive leadership style, with strong executive presence and excellent communication skills
• Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to successfully manage a portfolio of enterprise systems

IMPORTANT NOTICE:

To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

At Sierra Nevada Corporation (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America's fastest-growing companies. Learn more about SNC

Estimated Starting Salary Range: $117,040.88 - $160,931.20

SNC offers annual incentive pay based upon performance that is commensurate with the level of the position.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 8%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

In accordance with the Executive Order on ensuring adequate COVID Safety Protocols for Federal Contractors, SNC is complying with the requirements that all employees and contractors be vaccinated. As a condition of employment with SNC, you are required to provide proof that you are fully vaccinated for COVID-19 or have a valid exemption under the law.

At Sierra Nevada Corporation (SNC), our mission is to dream, innovate, inspire and empower the next generation to transform humanity through technology and imagination. As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Contributions to SNC come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.


To apply, please visit: https://snc.wd1.myworkdayjobs.com/en-US/SNC_External_Career_Site/job/Centennial-CO/IT-Application-Support-Manager-II_R0015278?Source=APPLICANT_SOURCE-3-419

About Sierra Nevada Corporation
Owned by Chairwoman and President Eren Ozmen and CEO Fatih Ozmen, Sierra Nevada Corporation (SNC) is a trusted leader in solving the world's toughest challenges through best-of-breed, open architecture engineering in Space Systems, Commercial Solutions, and National Security and Defense. For nearly 60 years, SNC has delivered state-of-the-art civil, military and commercial solutions to customers worldwide, including more than 4,000 space systems, subsystems and components. SNC has participated in more than 450 missions to space, including to Mars, and is recognized among The Top 10 Most Innovative Companies in Space. SNC is also a Tier One Superior Supplier for the U.S. Air Force and is the only aerospace and defense firm selected as a 2020 US Best Managed Company.

From engineers and scientists to cybersecurity experts and software developers, SNC's workforce of nearly 5,000 dreams, innovates, inspires and empowers the next generation to transform humanity through technology and imagination.

Please visit www.sncorp.com to learn more about SNC, its business areas, capabilities, programs, products and services.

In accordance with Executive Order 14042: Ensuring Adequate COVID Safety Protocols for Federal Contractors, SNC Is required to comply with protocols. SNC aligns its COVID requirements, including mandatory vaccine requirements for employees, based on the status of applicable court orders and injunctions. SNC will take no action to implement the requirements in locations subject to a court order prohibiting the enforcement of Executive Order 14042 protocols. The status of these protocols are subject to change depending on the course of ongoing litigation, and candidates may later be required to show proof of COVID vaccination or have an approved exemption.
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