This ad is expired.
- Field Service Manager
- Go to our website »
Field Service Manager
Overview
CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial's 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction.
The Field Service Manager at CNH Industrial will provide hands-on support to Dealer Service Staff at key dealership locations across We are looking for someone with technical proficiency who is customer-friendly and possesses strong understanding of the industry.
The territory for this position is Quebec.
Responsibilities
- Partner with dealers and region team to drive best practice behaviors related to Service capability
- Engage dealer principal, service management and all levels of the business team to improve service growth, profitability and absorption through training and promoting service standard methodologies
- Gain Dealer alignment on targeted reinvestment into facilities, assets and personnel to enhance support capability by product segment (Dealer contracts)
- Promote customer satisfaction, market share growth and retention by continuously driving toward a best in class dealer network
- Ensure technical support capabilities within Dealerships by promoting focused training requirements and driving outstanding service technician quality to support products sold
- Provide Dealers with technical assistance and ensure available technical resources are applied (THD, eTIM, eWarranty, Special Tools, Etc.) to promote expedited repairs and customer satisfaction
- Assist Dealers in maintaining required and accurate warranty documentation to ensure effective and ethical warranty recovery practices
- Assist dealers with warranty and out of warranty concerns
- Coordinate and supervise financial support dollars for assigned territory
- Ensure Dealer Product Improvement Programs (PIPs) are completed
- Quantify and supervise emerging product concerns on territory and follow up on to ensure proactive resolution to positively affect customer satisfaction
- Manage and report Dealer and Customer interactions proactively as part of developing enhanced product support
- Support Corporate and Dealer product support events and farm shows
This position is also eligible for a company vehicle.
Qualifications
- Bachelors Degree and five (5) years of experience in dealer service operations and/or relevant agricultural or construction equipment experience, OR
- Associates' Degree and seven (7) years' of experience in dealer service operations and/or relevant agricultural or construction equipment experience, OR
- HS Diploma and ten (10) years' of experience in dealer service operations and/or relevant agricultural or construction equipment experience
- Must have at least one (1) year experience with hydraulic and electrical diagnostics or troubleshooting
- Ability to travel about 75%
- Must speak both English and French.
To apply, visit https://careers-cnhind.icims.com/jobs/24518/field-service-manager/job?in_iframe=1
jeid-3de04b2fb50d104797811a71301399f9
