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- Director I, Enterprise Services
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Los Rios Community College District
Director I, Enterprise Services
(Revised)
Job Posting Number: AE00411P
Salary: $155,353 to $168,159 annually LRCCD Salary Schedules
Additional Salary Information Additional stipend for an earned doctorate from an accredited university.
Closing Date: 03/15/2021
Complete job description and application available online at: http://50.73.55.13/counter.php?id=194353
Position Summary
The Director of Enterprise Services, under the general direction of the Associate Vice Chancellor of Information Technology, provides direct oversight, management, and responsibility for the Production Services and Technical Services teams. The Director's primary responsibility is to oversee the streamlined operations of their teams and to ensure alignment with the business objectives of the organization. The Director of Enterprise Services implements enterprise systems and policies that enable integrated and scalable solutions, maximize effectiveness, and improve service and quality. The Director of Enterprise Services plans and directs the technology capabilities on which the business depends for ongoing operations and growth. Constantly assessing existing and emerging technologies and identifies those that can contribute most effectively to the business objectives and goals at the District and college level.
The functions of the Production Services and Technical Services teams include the professional disciplines of Networking, Storage, Database, Server administration, Virtualization of Applications, Servers, Desktops, Data Management, Information Security, IT Service Management, IT Help Desk, Telecommunications, Unified Communications, Learning Management Systems/Academic Applications, Asset Management, Project and Portfolio Management, and engineering of secure and standard desktop images and configurations.
Assignment Responsibilities
Typical duties may include, but are not limited to:
PROJECT OVERSIGHT:
Ensuring the availability, capacity, performance, security and efficiency of the Los Rios technical environment.
Managing district-wide IT projects to ensure timely delivery of services.
Directing and overseeing the cost effective acquisition, maintenance, support and replacement of services, equipment, hardware, and software.
Directing and evaluating the research, design and development of new technologies, service level determination and complaint management.
Overseeing all third party technology services and manages technology solution service contracts and licensing agreements.
LEADERSHIP/COORDINATION:
Supporting the effective, efficient and innovative implementation of technology in support of both educational and administrative functions.
Planning and implementing appropriate accessibility technologies and practices.
Planning and managing budgets and equipment replacement plans.
Planning and overseeing procurement processes including the selection, negotiation, and acquisition of hardware, software, and services.
Performing contract and vendor management functions.
Leading and/or performing reporting activities.
Planning, monitoring, and addressing service delivery levels.
Managing Disaster Recovery and/or other required backup and recovery processes and procedures.
Managing the IT-related financial activities and prioritize spending using formal budgeting practices.
Managing the lifecycle of applications for purchased and developed software, and/or enhancements to existing applications.
Maintaining productive relationships with providers and suppliers of software, hardware, and consulting services.
Planning, organizing and directing all activities related to staffing, including hiring, orienting, evaluating, disciplinary actions and continuing education initiatives.
Leading and performing strategic and operational planning activities.
COLLABORATION/TEAM BUILDING:
Communicating and collaborating effectively with leadership, faculty, and staff, across the District, to support strong partnerships between IT and the community, and to ensure that the Department of Information Technology is positioned to meet the current and future technology related needs of the District's students, faculty, staff, and stakeholders.
Representing DOIT in participatory governance and district leadership activities and communications.
Aligning strategic IT plans and budgets with business objectives and clearly communicate the IT objectives and associated accountabilities.
Planning, directing, and coordinating the lifecycle management of computer and network and telephony systems associated with the offices and data centers to ensure the stable operation of the organization's IT assets.
Negotiating complex deals and service level agreements (SLAs) with internal and external partners and vendors.
Overseeing and assuring appropriate governance processes are in place and followed for aligning business strategies with IT strategies.
PROJECT DOCUMENTATION/DELIVERABLES:
Implementing IT security controls, and maintain network infrastructure resilience.
Deploying and supporting district applications, databases, operating systems and middleware software programs.
Providing timely and effective response to user requests and effective and efficient resolution of all IT business impacting incidents.
Developing and managing the overall disaster recovery plan and capacity of IT systems and infrastructure; ensure the continual functioning of mission-critical operations and mitigate the risk of negatively impacting the stability of the business environment.
Developing, deploying and reinforcing industry best-practices. Ensures that quality is maintained in accordance with the professional standards, philosophy and goals of LRCCD.
Defining, prioritizing, and documenting project requirements, working with all stakeholders to ensure the methodology and rationale behind decisions are clearly understood and accepted.
Managing organizational databases to ensure users and applications have access to the right data at the right time for the right reasons and with optimal performance.
Contributing to the development and implementation of an effective business continuity and disaster recovery plan, process, and test cycle, which includes the core infrastructure and most critical components of the clinical and business.
TRAINING/STAFF DEVELOPMENT:
Proliferating IT best practices, standards, and methodologies.
Recruiting, evaluating, and developing staff.
Maintain IT policies, procedures, and standards.
Oversee research and development activities including monitoring and proliferating industry trends, practices, and technologies.
Implementing and proliferating strategies related to Diversity, Equity, and inclusion.
Serving as a technical expert across teams and departments for information technology.
Driving and leading a performance culture through appraisals and other coaching.
Creating an engaging workplace and encourages others to contribute creative and innovative approaches to achieve continuous improvement.
Performing other duties as assigned.
The assignment may include travel to non-district facilities to participate in events which may require multiple day absences from both home and office.
Minimum Qualifications
1. Have a bachelor's degree in computer science, management information systems or related discipline; OR, other bachelor's degree and two additional years of qualifying experience. All degrees must be from an accredited institution, completed by May 1, 2021.
2. Have three years of formal training, internship, or leadership experience reasonably related to the administrator's administrative assignment.
3. Have sensitivity to and understanding of the diverse academic socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles.
The Los Rios Community College District is an equal opportunity employer, and does not discriminate regardless of race, color, sex, religion, age, sexual orientation, national origin, ancestry, disability, medical condition, political affiliation or belief, or marital status.
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